This original email we sent month ago and did not receive answer yet.
1224, Gibbs Avenue
St Paul, Minnesota, MN 55108
26th, December, 2015
Dear [Contact Person]:
This letter is about a problem I was having with the tickets bought through your site on October, 15th, 2015 and that I was not able to use. The tickets were for the following flights Belgrade – London; London – Toronto; Toronto – Minneapolis. At the Belgrade Airport on the day of our flight, just as we were checking in our luggage, an airport officer noticed we didn’t have Canadian transit visas in our passports and told us we have two options. Whether we go to London and try to find direct flight to the States and to do that until midnight that day or we would also have problem with The United Kingdom transit visa; or to try to find something from somewhere in Europe to the States for some other day.
Luckily, the officer noticed this, since we were travelling with an eleven-month-old infant and it would have been such an unpleasant surprise if they told us we cannot board the wanted flight in London. Air Canada has contacted us on several occasions about our passport numbers and our nationality and at any moment they haven’t, at least, warned us to see if any type of visa is necessary.
On the other hand, it was important to arrive to Minneapolis within couple of days because of some business arrangement, which could have been ruined if we haven’t found the other flight.
Also, since it was an hour prior to our first flight we didn’t have time for the flight cancellation
In the end, we bought another set of flight tickets for the next day, so the ones bought on your site remained completely unused.
This e-mail is also sent directly to the Air Canada, which performed the second and third flight on the list.
Please contact me as soon as possible about the refund for the unused flights.
Thank you for your anticipated assistance in resolving my problem. Please contact me at
[email protected] if you have any questions.
Sincerely,
Milos Stanojlovic
