Keeping customers happy, ensuring that they come back in the future and encouraging them to sell the merits of my organization to their friends, relatives and colleagues is the aspiration of all of us who are at Educational Funding Company. There are a number of ways to do this and one of the most effective of these is to provide excellent customer service. The primary objective of our customer service is to resolve problems, answer enquiries, grievances and to make the customer's experience of dealing with EFC as easy, clear and smooth as possible. At another level, we also take that as an opportunity to gain insight into the concerns and opinions of customers and a chance to tailor our services per their needs. We try to structure calls from customers as best as we can. Customers often call with a grievance and we allow them to air it in the first instance. Because, we know courtesy costs nothing and will go a long way in building up a sound and long-term relationship. Once this is done, we take the opportunity to seize control of the direction of the conversation. We try to break the problem down into specific points and summarize these back to the caller to clarify the exact nature of the complaint and to show that we are aware of what the problems are and have a near perfect solution to them.
This is easier said than done. Starting and maintaining a good relationship with customers can be a difficult task but once you get the basics right, it can make the difference between the success and failure of our business. We firmly believe all of us who are here at Educational Funding Company would go that extra mile to make sure the customer always leaves us with a pleasant experience.

That's a load of crap

Your company has a no cancel policy for martial Art memberships even if the person makes less then they did or loses their job completely. You'll get the brush off from the school and EFC and EFC will bash your head in requesting you to pay...

Not to mention the phone call harrasement from your automated messaging service or th ebad service your agents give (like suggesting if you can't pay anymore then you''ll be brought to collections and problem solved... ya if you don't mind having a bad name with creditors...and honestly, what colleccction agency will accept that you can't pay... they will still try to collect money from you)

EFC is the worst company ever and Martial Art schools should be ashamed of themselves for associating themselves with it.
If you believe your company is so good then explaint o us WHY EFC has a F grade in the BBB? Or why there are sooooo many complaints concerning EFC on RIpoff.com, ComplainBoard.com or ComsumerAffairs.com. There's a lot of unsatisfied customers... so much for your empty words... we all have had bad experiences with your company so don't try to sell us a dellusion.