I registered my son and I to go on a tour in June 2017. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2.

I was informed that the cancellation fee would be $550 per person. Rather than lose $1100, I offered to go on a different tour at another time and have my money applied towards that trip. I was informed there were no other trips in my area for me to join, they had done all they could do to assist me. Mind you, this was after I called three separate times in order to resolve the issue in a manner beneficial to both myself and the company. Twice I was told the manager would return my call to discuss, which never happened. The last representative I spoke with raised his voice to me when I pressed him to find an alternative tour. I was told EF tours has done all they can do, they are out of options, and there would be no refund.