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EF Go Ahead Tours

United States,
Florida

Consumer complaints and reviews about EF Go Ahead Tours

JKulick278 Send email
 
Aug 29, 2020

refuses to give full refund for their cancellation of trip to spain

Go Ahead refuses to give a full refund for a trip to Spain which was cancelled 2 times. The first was May 2020 when they offered a 100% voucher or pay 50% in cancellation fees.(even though Go Ahead cancelled) We rebooked for Oct 2020 and again the trip was cancelled. This time I had the Any Reason insurance that they offered. I was given a refund minus $600 for the deposit paid for 2 people plus they kept the $150 paid for the insurance. They stated that I was cancelling the trip because I did not rebook for the third time. NEVER USE THEIR INSURANCE!!!. GET YOUR OWN!!! We have been on 6 Go Ahead Tours and find this practice of keeping your money ridiculous.

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