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EF Tours

United States

Consumer complaints and reviews about EF Tours

musmel Send email
 
Mar 4, 2013

rip of "insurance"

I would not recommend EF Tours to anyone. I declined the travel insurance but they put it on anyway. The lady on the phone said it was good to have in case of job loss. I had paid about half the trip when my husband got laid off. They found some reason why they couldn't reimburse us and in fact we had numerous constant calls that kept telling us to make more payments. We just would have lost more money. They didn't even put it towards a future trip; just ripped us off. It was disturbing. Also, my other child had gone on an EF tour and they crammed the kids in a hotel room to make more money. Now, I see tour guides defending the company. Of course they would - our school Tour Guide probably had no clue we got ripped off; she just thought my child backed out i'm sure. I will never deal with them and discourage anyone I know.
User498195 Send email
 
Apr 2, 2012

Abandoned at train station

FYI to all parents considering EF Tours:
Following a luggage mishap upon our arrival in Paris, my daughter and I lost track of our group. Thank God we were together because after an hour of looking for them and reassuring my daughter that they would NEVER leave us stranded, I was proven wrong. The tour director left us at the Eurostar train station to fend for ourselves!!! His phone number had not been given to everyone because he'd run out of papers- naturally we had not received it! To top it all off, the hotel we were supposed to be staying in had changed from the itinerary so we had no idea where our group was!
What a nightmare our dream vacation turned out to be!
If safety of students is their number 1 priority, I truly worry about the kids whose parents are not with them. We were frantic! My husband(who was home in the U.S. at the time) was able to get info on our "new" hotel and forward it to me. We were then told to take a taxi (70.00 out of my pocket) to meet the group.
FYI- the tour director knew that we were not on the bus and told the rest of the group that they had to leave us at the train station!
I repeat-he had no idea what had happened to us or that my daughter was with me! Again I am so thankful that she was not separated from me!
User926633 Send email
 
Apr 2, 2012

Abandoned at train station

I live in Bangkok, Thailand, I've never heard about EF tour in Thailand. Could you tell me how I can join EF Tour to Europe . I can join that tour in April because it is my vacation.
Looking foword to your answering.
Beebee
Cseymore Send email
 
Mar 24, 2012

HUGE HIDDEN FEES

$800 per day? Where do you come up with a number like that? We're doing an 18 day tour of France and Spain this summer for $3850. That's $214 per day.
No EF Send email
 
Mar 2, 2012

HUGE HIDDEN FEES

I absolutely agree. EF hit me with a hidden fee for a "private tour" because EF couldn't find another group, not because we asked for it. In addition, they put this fee on without notifying me. I had agreed on the first price, not the increase. When I decided this was too much to pay for this particular trip and tried to cancel, they told me they were going to keep 50% of my money. This company is a scam and I will be telling everybody I know and posting on ever site I can find to stay as far away from EF Tours as possible. We're considering civil and criminal actions as well.

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