Good day,
Our flight EL033 was delayed twice on 30 July 2018. Originally we bought tickets for 12:25pm and it was delayed to 15:35pm. When we arrived to the airport we were told that the flight is delayed till 18:30pm. It’s just impossible, we can’t get through any of Ellinair staffs and until now (17:55pm) there is no information on the departure desk. We are traveling for our honeymoon trip and this issue makes us tired and sick of waiting at the airport. Instead we could have already enjoyed the whole day on the island. Just because of unprofessional treatmenet we straggling and wasting our time. I am a frequent traveler and never had experienced such a bad service. I need you to compensate the wasted day at the airport which is already paid in my hotel. Otherwise i will go viral to social media and write a huge complaint about whole nighmare experience.
Thanks,
Manshuk Abdrakhmanova

I sent three detailed emails with a request for reimbursement because you airlines was late about three hours and we missed our flight.
The only response was a generated email in Greek .
Because your airline was late we had to buy additional tickets from different airlines.
Please lookup the details I attached to email sent to ellinair customer service.
Piotr Trebaczewski
pjklly@yahoo.com

Dear cooperators ,

To whom it may concern

Please if you can be so kind and change our Ellinair logo on your website.
It appears logo of (ANA) All Nippon Airways instead of Ellinair.

I forward our logo as an attachment to this email.

For any further information please do not hesitate to contact me kkanavakis@ellinair.com

Many thanks in advance for your kind response.

Kind regards.

Konstantinos Kanavakis