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Emirates Airlines

Australia,
Victoria

Consumer complaints and reviews about Emirates Airlines

User927563 Send email
 
Apr 4, 2012

lack of service

Crew aren't covered for injury if they lift baggage, if your bag is so heavy it would 'knock you out' then it shouldn't be up there. And they do say to be careful when opening the locker in case other things have moved.

It depends when you ask for the drink. If you ask them right after takeoff they have stuff to do to get meals ready so of course they ask people to wait or they will be there all night with no meals served at all!
Marian Harris Send email
 
Mar 13, 2012

lack of service

I am writing to vent my disgust with Emirates Airlines. After a holiday in Singapore, my husband and I were looking forward to our flight back to Melbourne. We had heard only good reports about Emirates. (wish I had looked on Trip Advisor!!) Our flight was direct from Singapore to Melbourne and was on the 8th March at 10.25 arriving at 8.50 am. Flight no. 404.
The service is what was very bad on this flight. My husband asked for a drink and was told to wait 5 mins. 30 mins. later he finally got a drink after we had grabbed another attendant in the aisle and asked again. The main complaint was that I went up to the kitchen area and asked a male attendant to help me get my overhead luggage as my medication was in it. He didn't even reply and I was left to fend for myself. While doing this, I opened my luggage overhead and was nearly knocked out by something else that had been put in it. This lack of service is totally unacceptable and something should be done about it as I will be telling many people about it.
I would like a reply from Emirates to at least give me an apology for not helping me with the medication.
Deezil Send email
 
Mar 13, 2012

lack of service

Don't fly much do you? It is not the flight attendant's job to help with your luggage, for liability and personal safety reasons. Why didn't yourhusband help you? Too short or gimpy? If you needed meds they should be on your person not inyour carrryon. emirates isn't the problem here, you are.

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