I, Wing Commander Priyankara Ekanayake holding Sri Lankan passport No N5452630 booked emirates airlines (EK) - 349 by electronic ticket no 1761691370636 from changi int arpt(SIN) singapore to Bandaranayake Int Arpt(CMB) Colombo. Departture time was 00.50 hrs on aprl 24,2016. But I reached to airport at 1140pm and were in queue for checking around 1155. I were in queue more than 15 minuths.i reached to checking counter around 1215 and the duty lady of the group checking counter guide me to busness class counter and the duty lady of that counter denied to checkin although there were 35 minuths remains to the aircraft take off.The lady of the counter told that they clossed the counter at 12. Further it was impossible to reach counter as i was in queue.
Further They are supposed to make anannoucement about the counter will be closed by 12am and should ask if any passenger is leaving to take the flight of EK349.
Further non of annoucement were made during i was in queue.further it is shame mentioned that they kept me infront of counter more than 30 minuths.
I am very disopppointed not becouse of the flight i didnt get..it becouse of the attitude and customs care of the duty lady of emirates.it is effect the name of emirates as i experance emirates is the best. The atitude of the duty lady is very pathatic and never exeriance this type of such a thing in my military life.
Thank you