I called this fraudulent company to make an appt for a sale Empire was advertising on a commercial begging for customers. So called salesman came out to my house with no binder of carpet samples nor offered to measure my three rooms . Salesman gave me a quote not knowing what carpet I wanted. I knew something was up when he came empty handed and that I wasn't going to be doing business with these BOZO CLOWNS from the start. I asked the salesman for a quote and he gave me $, 1, 200 not knowing what carpet I wanted. I reported these clowns to Better Business Bureau and Consumer Affairs. I'm happy because they didn't get any of my money I'M HAPPY.I sent them a complaint in the email appt confirmation, I called them to make complaint and was on hold forever. In my letter I let Empire know I don't need to advertise in commercials begging for customers for money. I have a degree in the medical field and don't have to beg for money. Empire is a JOKE and those BOZO CLOWNS are truly funny. LOL, LOL, LOL

On 2/21/07, a sales representative from Empire came to my house to give me a quote. The representative measured the two rooms (living room and bedroom), advising me that it totaled 80 square yards. I picked out two different samples. For the less expensive sample, he advised that it cost $29 per square yard, including removal of the existing carpet, padding and installation. Including taxes, he quoted a price slightly more than $2,500. After I hesitated, he stated that the "sale" would end that day. I asked him what the "regular price" was, and he responded that it was $38 per square yard. After I hesitated further, he asked how much I would be willing to pay. I paused, then stated, "maybe $2,000." He said, "Okay, but I need to know now." I hesitated again, and then I left the room to call a contractor-contact of mine to ask if that price was reasonable. He advised me that the price was high. I told the sales representative that I had to think about it, and I would call him the following week. After he left, I had an independent carpeting contractor come to the house to give me a competitive quote. The other contractor came to my house later in the day to take measurements. He advised me that the two rooms totaled only 68 square yards. Thus, the Empire sales representative lied to me about the total yardage. I decided to drop it, and not call Empire back.

The most egregious act by Empire, however, was still to come. On 2/25/07, I received a call from an Empire telephone representative, who asked me if I was interested in purchasing the carpet. Without explanation, I said no. She responded that Empire could beat the last quote. I stated that I was still not interested. She asked me why. I then started to explain the entire story, including that Empire lied about the amount of square yards. Before I was finished explaining what had happened, but after I told her that Empire lied about the total yardage, the Empire telephone representative hung up on me. I fully expected her to apologize and tell me that Empire would undertake an investigation, but instead she did just the opposite. By hanging up on me, she exposed Empire for the fraud it really is. Obviously, this was not a situation where the sales representative who went to my home was a "bad egg." To the contrary, by hanging up on me, she proved that Empire is in on the fraud. Empire's fraudulent scheme, among other things, is to overquote the amount of square yards needed. Empire should be shut down.

i'm so glad i checked this site i was going to contact empire for an estimate but hearing of all the complaints about deceiptive practices and substandard work i'll move on. thanks for taking the time to put up this site. and by the way home depot is'nt any better, when speaking to them over the phone you would think it would be simple, just a hallway and landing but they wanted to turn it into a major production! now where? maybe lowes.