We understand that your time is valuable, and regret any inconvenience that resulted from your missed sales appointment. You’ve stated that you’ve already gone with another company, but we’d still like to reach out and discuss the situation. If you’d be willing to discuss your concerns, please call us at 888-588-2315 x4195 or email [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager

The same thing happened to me. I called for an estimate for my rental home. They gave me a 2 hour window. Not only did I have to take time from work, I had to sit in an empty house for 1 hour and 45 minutes before someone from Empire thought to call me to tell my that their person had something else come up. Then she had the audacity to ask if I wanted to reschedule. Not only NO but NEVER. I went with Home Depot who also gave me a window but not only were they there within 10 minutes of the start of the window but they had great follow up.

I expeirienced the same thing. Long story short, a salesman (snakeoil type) came by about carpet, carpet delivered, and refused. Through the whole process I did not get one phone call to date wanting to know what happened. Just got the same message everyone got from Rebekah Clerk.. I was lucky I refused the carpet as I believe it was a bait and switch.

i had the same thing happen. the salesman was very rude and made it seem like it was my fault he had to reschedule. Then he said that I had to call and cancel the appointment. What is that about. Seems like he didn't want to report he was not holding his appointments. I called customer service...not to cancel but complain and while I was doing that I received a voicemail from Empire stating they were sorry i had to cancel and they would be happy to reschedule. I don't think so.