I'm not sure how they stay in business because I have had the EMPIRE HYUNDAI customer experience just recently and all I can say is what a waste of a nice day.
Just to summarize... I was looking at a car that had an MSRP of apx 23K ( manufactures web site ). Now I understand that MSRP is a suggested retail price.
So we go through all of teh fun sales pitches and get down to business. They put a paper in front of me that saying thier price is 28K
1. no idea where they got that from...not even close
2. guess what they offered for a trade in? Yup 5K...wow, what a coincidence...the same amount that they marked up the MSRP on the car
So basically they would nto budge on the price...and wanted to give me $0 for my trade in.
I didn't experience rudeness, per say. They are just shady as heck there. Do yourself a favor, go somewhere else.
Oh one more commical thing. We called another dealer and mentioned that we were looking for that same car at the MSRP adn told them we had an experience with another dealer adn explained the situation. The sales person on the phone said " Let me guess...you wen to Empire in Fall River "
I think that says it all Folks.