I had Luxury Vinyl Plank flooring installed 1/29,1/30/21. The transition pieces needed to be ordered. It was scheduled 2/4/21 to have the installation of the transition pieces, planned the day " wrong color". The pieces were rescheduled for 2/24, " wrong color". Rescheduled 3/18, waited and called every 1- 2 hours to learn at 5:30 pm, the installer stated he was not assigned to the job. Rescheduled for 3/20. Called the call center every 1-2 hours. The supervisor of the call center sent an email to the installers to escalate the concern. The installer was a no call no show. I was advised to call the installer and customer service department on Monday, no answers Messages left on the voicemail. No call back. Sent an email to the Customer Service, with an " out of office " response. No responses from the installation department or the customer service department. I have asked for the General Manager at the call center, they could not provide me with the information. I have held up my end of the contract, Empire today has not fulfilled their contractual agreement.

The job will take 20 minutes so I am told. The lack of concern of this poor service is very disappointing. I have no faith or confidence in Empire flooring, and will not recommend them in the future.