Not really a compliant,,, we greased the auger and oiled the fan. Now it stinks an awful smell. Will this burn off . Burnt oil is the smell. I am sure it is bad for my health.

I have had the augers go out three times in the 5 months I've owned my England's Summer's Heat. They do not grease the bearings on the auger motors and the augers freeze up. Customer service insists that their bearings do not need grease--wrong! I wil admit though, that they sent me a new motor for the bottom auger, free.

i really feel for everyone in here!i have one of these too. there are 3 buttons on the bottom of the control panel low fuel feed, low burn air, air on temp. i don't know why but it's set way to high from them. i set mine to low fuel feed down to 2 with low burn air on 7 or 8 depending on the pellets i'm using air on temp stays on 1other than that maintain it like your car...often!

The Englander pellet stove I got worked great for about a month, ever since it overfeeds and shuts down. I have cleaned it regularly and to no avail.