I am really disappointed with the customer service at enterprise. I had rented a car a month ago and on returning, there were a few scratches on the bumper in the front. A friend of mine had a similar incident with another rental company (AVIS) and they were so nice that even though he had not taken any collision damage insurance, they did not charge him a single penny extra!! I understand not everyone can be as nice. But I was charged 495 bucks that I had to pay out of my pocket because of the failure on the part of enterprise rentals to forward certain documents to my insurance company! its been a month and despite my phone calls and personal visits to the rental branch, no action has been taken yet. I was ready to get the documents personally from the rental branch and post them but I was told the DRU will deal with it and that they cannot provide me the documents. I am an international student and 500 bucks is a very huge amount for me and this pending issue has been causing me a lot of stress. I fail to understand what can take so long to forward the documents that are already prepared?

SEO complaint.