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Eric Hanshaw/Susan Hinkley

United States,
West Virginia

Consumer complaints and reviews about Eric Hanshaw/Susan Hinkley

Khudsonwv Send email
 
Mar 22, 2012

refusal of refund/sick puppy

Answered an ad in the paper for pomeranian puppies. Called and spoke with Eric on the phone and he sounded quite knowledgable etc. and arranged to go and look at a couple of puppies. Once there it was quickly determined that place is nothing short of a puppy mill. Filthy, the smell was sickening. Breeding pomeranians and Great Danes with a couple of large boxers also running about. Eric and his fiance Susan continued to offer information as to the breed, their health guarantee etc. Left without a puppy but could not get one small female pup off my mind. so worried about her that we went back that night and purchased her for $400 again with the agreement that I would have her vet checked within one week and that a health guarantee was in place. Was provided her shot information and was told they would get me her CKC papers in a couple of days. Within hours of getting her home it was apparent that she was sick. Took her to the vet the next morning where she was diagnosed with severe hook worm infestation, flea infestation, upper respitory infection, malnurishment, tape worms, pneumonia, cataracts, ear mites and the list goes on...her worms were so severe that she has permanent damage to her lungs. They had indicated that she was born on 6/16 which would make her almost 9 months old. Both vets that have seen her estimate her at no more than 4 months old. she has lost no baby teeth thus far which support the vets estimate. When we received her she weighed 3.1 pounds and they indicated that she was full grown and hadn't grown in two months. well we have had her for two months and she is at 5 pounds. her coat is now shiny. She was not being fed or was being bullied by the other dogs and unable to eat properly. I notified Eric immediately of the issues, He told me that they wanted to help but would have to sell a dog before they could help with the bills. I told him that the $400 should have been put in escrow for one week as it was guaranteed .. he simply stated "I know but times are hard". I sent them copies of all vet records certified. NOw they will not return my calls or text messages. I refuse to let these people get away with this. This is the sweetest little pup and all of their dogs are at risk. I have filed complaints with the CKC, the IRS (as recommended by my vet.. as they are working as breeders but doubtfully paying the taxes on the sales) and the humane department. I have now spoken to an attorney and plan to file a civil suit. Sad .. that people think that it is ok to mistreat animals for a profit.
Khudsonwv Send email
 
Mar 22, 2012

refusal of refund/sick puppy

The main complaint is that he didn't stand by the health guarantee and that is where he is liable. I can sleep at night knowing that this sweet dog is alive because we got her away from there and will do my best to have them shut down.

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