To whom it may concern



I have tried phoning your customer service department to no avail, most of the time I get through and I can hear someone on the other end typing on a keyboard but not speaking to me. Per one of my telephone conversations with an agent last week she informed me that the materials were allocated and that they just need to allocate a contractor to perform the work (Reference 259197217), I asked whether I can expect the connection to be made in the next to week, whereon she replied maybe. After phoning your contact centre again this week I was told that the materials are not yet allocated and that I will be lucky if my installation is done before the end of November. I find this unacceptable as I was misinformed per last week’s telephone discussion. The building of our property is complete this week and I would like to find out when the contractor will come out to connect our new home to the electricity grid? The original quotation date was 07 September 2018 and I expect our house to be connected to the electricity grid during this week. This delay from Eskom’s side is creating unnecessary unplanned expenses as we cannot yet move into our house. Can I please have a date or range of dates when the connection is going to be made and can it be made as soon as possible?