Ironically, as a marketing and public relations professional I understand that occasionally mistakes are made. But to fess up and make right usually says something for the company and the issue. To date, I have attempted to fix issues with a September furniture order my newlywed husband and I placed with no resolution.

I have called and emailed corporate. The customer relations representatives that I was assured would return my call promptly never have. Instead I got an email weeks later - after again reaching out - from someone else who seems to have no ability to resolve anything. Rather I am advised in a email "that the local store" has the ability to discern things about delivery, fees, etc. Yes isn't it ironic that the local designer who sold me the items hasn't been heard from once since I placed the order? And instead I'm tracking down people at the local store who are also non-communicative? I placed another email to them last week - it's been four days and nothing. Not one word.

Thankfully, my husband and I received a few of the non-upholstered items and we will keep those. But we have decided that the other items are no longer of importance to us. I will never buy from Ethan Allen again and I have told - and will continue to tell everyone who visits my home - about the horrors of working with the company. I am contemplating calling my credit card company and advising them due to the poor customer service and the failure by Ethan Allen to deliver a product promised.

I anxiously await to see if Paula Mandeville will finally, after 8 weeks respond to me or if the corporate folks I spoke to will call me back. But I do plan to use the power of the pen and the Internet to share my dissatisfaction and tell everyone who will listen that Ethan Allen is not a company that I would recommend doing business with.

It's disheartening to read all these issues. I loved my designer but I hate what she did and I know hate the company. Reputation is built on more than price of a "Supposed superior" product. It's built on responsiveness, reaction and responsibility.

I purchased a new Lexington dining table from Ethan Allen lakeside store in Sterling Heights Michigan in November 2011. The table was delivered a few days before Christmas and I am sorry that I was not at home for the delivery. My husband accepted the delivery and I noticed that the finish on the top of the table was dull and had some oily looking spots on it but I promptly put a cover and tablecloth on to protect it for the Christmas holidays anyway. In January we noticed some small chips where the finish came off and there was a small hole with a different color product underneath. The oily spots are multiplying and even our lined place mats have left marks in the finish. I have been dealing with my salesperson ever since and when they sent out a repairman he reported that the 5 holes happened while in our possession. I have been offered a new table, a new top or a re-select but I would like a refund. I am willing to accept delivery of my 5 chairs but have would really prefer an Amish wood table or possibly an antique that will wear gracefully for my family. I am done with Ethan Allen, wondering if my Credit card company can help me with this mess??? I might need a therapist after this mess because I am feeling like not so nice of a person anymore. Thank you to this site for the support!