I had paid charges of 209.05 A$ (for excess weight) to ETIHAD AIR LINES in CAIRO AIR PORT on 30/12/2007 with my Master Card. But when checking my bill, I found that they charged me with double the amount. The same payment came in two lines with the same amount of 209.05A$.

TERM ID : 67799422 Auth: X05702
Merchant No: 568297 Batch: 000008 Invoice: 000026

Date: 30/12/2007. The Master Card company said that the error should be corrected from the AirLine Company and they cannot do anything about it.

Flying Jakarta > Abu Dhabi > Toronto last December, I had a great impression of Ethihad. It wasn't until my return trip that the problems began. Serious problems.

Due to a serious technical error, I missed my flight, & went ready & packed for one year abroad to board the next flight. One Customer Service Agent at Toronto International Airport was willing to let me board, but another Agent kept telling me there were no Economy Seats remaining - that I'd need to pay $600 to upgrade to Business Class. The other Agent continued to suggest that I simply be allowed to board the plane. Finally, after 3 hours of this confusion, I was forced to drive 3 hours back to my home, and wait 4 days for the next flight. During my 4-day wait, I continually called Customer Service asking if there were Economy Seats available. Their answer was repeatedly no, and that I'd need to upgrade to Business Class for $600. Then I would tell Customer Service flight numbers along with seat numbers which I had found myself - which were available - Economy Seats - online. I did this about 4 times, filed numerous complaints against the airline for having cost me a full week of work, making me drive twice to the airport - totalling 9 hours on the road - and repeatedly lying to me, even in person; I never heard back from them, and had to pay $310 to rebook. No compensation or apology was ever received.