I ordered a patriotic wreath from an Etsy seller in June 2016. It stated it would take 2-3 weeks for delivery. When I had not received it in July I contacted the seller, who stated it would ship by July 15. I had been charged on my Amex on June 16 for the wreath. I still have not received my item and the seller has not responded. I tried to open a Case with Etsy, which failed btw. So I've resorted to an e-mail to Etsy as my first attempt to resolve. Next is opening a dispute with Amex which so far has been highly successful. The order is showing as 'Not shipped' on my purchases page. But for someone to just take your money and never deliver is just pulling a totally unethical robbery on the internet IMO. I can't wait to give feedback on this seller!

I ordered fabric on Etsy. I did not receive the fabric. One would think that is a clear cut case. Etsy sided with the seller because the seller could prove that they shipped the fabric even though I never received it. The seller did not insure the package so I was out the money. This is not the way real businesses are run. Plus when you ship something, it is between the seller and USPS, not the buyer. I could not have filed a claim even if it was insured. The seller still refused to do anything. Etsy's response was that it is between the buyer and seller and Etsy is not legally responsible. Apparently you agree to these terms when you sign up for the site. I do not believe this as it was Etsy's rule that the seller used so that they could keep my money. Paypal also sided with the seller even though their own rules state if you don't receive the package, not if the seller can prove they shipped it. I do not recommend using Etsy or paypal. Stick to reputable businesses.

Correction to second sentence: ...for their own shop...