IF YOU'RE THINKING OF DOING BUSINESS WITH THEM, RUN!! DON'T EVEN CONSIDER IT!
We dealt with Collin Magrudet as our loan officer. Initially he was great, as all people in this business are who want your business, but we soon found out that we should've gone elsewhere. We got a house under contract at the end of Nov 2015. It was our dream house. It took months to find it! We loved the house! Still do.
Three problems started immediately after that. His assistant, or whatever she is to him, Stephanie Hall started sending me emails for documents needed to proceed. This is normal, I understand that, but usually they send you a list and you get them in and you're done. That wasn't the case here. I was getting sometimes 5-6 emails a day from her. She either didn't see that I'd already sent her something, or it came thru and she couldn't open it, or she could open it but couldn't print out. It was bad! It took at least a month just for this part of the process! She seemed extremely incompetent!
Colin had already checked credit and it was pretty good, above 730. We did have a couple issues but only one thing showed on the report. He assured us that it was fine. No major issues. So we proceeded.
There was an issue with the seller and the deed but that was resolved after a few days. We had to postpone the closing from that. Then, we were set to close the next week and on Thurs of that week, two weeks ago, they turned us down altogether! We were told that one thing that didn't show even on our credit report was the reason. Needless to say, we were highly upset! But we moved on.
Colin told us that if we could find someone else to do the loan he would gladly turn over the appraisal and everything he had to the other lender. Great! Right? Not so much!
That eve I found something online pertaining to our situation that would make their decision null and void and decided to call Collin and ask him about it. I texted him first, then I called him. When we were working with him he answered his phone immediately, but I didn't hear from him for 5 days!
We did find someone else, a local person, that was willing to take it on and try to help us. He is awesome and I would recommend him to anyone and everyone out there. He did in one day what it took Collin a month to do.
Problem was, since we had started the process with Evolve, they had the FHA case ID number in their company's name. Getting that transferred over to the new company was as simple as a few clicks on the computer and hit enter. But it wasn't that simple with Evolve. It took them from Thurs to Mon too get it done. That was only after numerous phone calls to Collin, someone named Janet, someone named Sally Wood, emails to managers Steve Clevenger and Mike Salisbury. Finally, it was done by 7:15 in the evening.
We thought we were done and it was smooth sailing. We had our initial approval from underwriting in 3 days! Just needed some additional documentation on our business. Everything was good though.
Tuesday morning when our lender came into the office and saw that they had finally transferred the number they also noticed something else. Someone at Evolve had purposely and voluntarily put in the notes info that could very likely cause us to lose the house! And it did!
Because they put it in there on the actual FHA website, we got denied the loan!
Our new lender said that in all his 15 yrs of being in the business, never had he seen anyone do such low down dirty underhanded stuff! It was as if they were saying, 'if you don't go thru us, you aren't going thru anyone!'
We don't know who did it exactly, if it was Collin or one of the managers I mentioned above, but none of them were very cooperative at all once they knew we weren't getting the loan thru them.
I am telling all my friends all over the U.S. to never even consider them for any reason whatsoever! We have friends in every state!

They do need to change their motto! Maybe OUR SERVICE IS LESS THAN STANDARD!

My name is Michael Gaskin, school teacher living in Lithonia GA. I am married with 2 children 4year old and 8 mth old. Credit Scores 796, 800 respectively. WATCHING MARKET LOW HOUSING PRICES I DECIDED TO TAKE ADVANTAGE OF THIS OPPORTUNITY. IT TOOK ME 4 MONTHS TO FIND A HOME. I WAS PREAPPROVED THROUGH DESKTOP UNDERWRITE WITH EVOLVE BANK & TRUST.
I am considered in the Industry Standards Perfect borrower A+++ Money in the Bank, Job Stability, Excellent Credit, No Loan/No Debts Except current home I live in. Therefore, NO DEBT OVERLOAD even if I purchase another home $120K - value of my current home plumetted $50K. I applied for a loan with Evolve Bank & Trust August 2010 (FHA Loan). I cooperated with all their request INCLUDING BUT NOT LIMITED TO Proof Children & Marriage (Birth Certificates, Marriage License, SS Numbers for children and wife) even proof that Inlaw live in my home with us {A REQUIREMENT FOR 2ND FHA LOAN}. My wife was not on the loan. It took Evolve Bank 54 DAYS to DENY FHA LOAN & switch loan from FHA to Conventional Financing. Solid Source Realty Sharell Rogers REO Specialist awarded us 3 Extensions on Purchase Contract to NO AVAIL. My agent Margaret Blackman - Integrity One Realty was in constant communication with the bank and Listing Agency plus Closing Attorney for Seller. Solid Source Realty Listing Comp. for Bank Owned/Fanniemae Property could not hold this house off the market indefinitely for me or the Evolve Bank. My agent called, Evolve Bank VP Mortgage Division Jeff Keuhn, who deferred her to VP LPO (loan Production Office) Sally Woods, John Linville, Jim Boggs Sales Manager, Robert Anderson Branch Manager and back to Eva Sleeper Loan Officer - made everyone aware that I was in jeopardy of loosing my Earnest Money, Home Inspection, Appraisal, Termite Inspection & Termite Bond money ($4500). My agent was told by Eva Loan Officer "To stop calling Jeff Keuhn or Sally Woods & to get her agent under control." They were given ample time to close this deal and Evolve Bank and its representatives were NEGLIGENT. THEY WERE HAVING A RECORD BREAKING 2 MONTHS with Purchase and Refinances AND I WAS SUFFERING AT THEIR HANDS. While they made PLENTY OF MONEY I lossed. NOBODY CARED WHAT HAPPEN TO ME OR MY FAMILY. ( I had a renter for my current home who had to go find another place to live at the last minute). THEY HAD NO ANSWERS FOR ME. END RESULT LOAN WAS FINALLY APPROVED NOV 3rd 2010 Conventional Financing but the house was NO LONGER AVAILAVLE and WENT UNDER CONTRACT ALMOST IMMEDIATELY OUR CONTRACT EXTENSION EXPIRED. SOLID SOURCE KEPT MY EARNEST MONEY AND I WAS AT A LOSS IN EVERYWAY. Fanniemae owned property 800 Deerfield Ct Stone Mountain GA 30083 WAS NO LONGER MY DREAM HOME. WE WERE PACKED AND READY TO MOVE AND PLANNING ON SPENDING THANKS GIVING WITH FAMILY AND FRIEND TO BLESS OUR NEW HOME. ALL PLANS QUICKLY CAME TO A HAULT - DEPRESSED, DISMAYED, HURT AND NOT READY TO GET ON THE BACK OUT THERE TO LOOK FOR A HOME BECAUSE TOOK ME 4 MONTHS TO FIND THIS ONE. THERE WAS NO REASON FOR THIS ... I CANNOT AFFORD TO LOSE MONEY IN THESE HARD TIMES WITH TEACHER FURLOUGH, WIFE THAT DOES NOT WORK & YOUNG BABY, ESPECIALLY WHEN IT WAS NOT MY FAULT. Evolve Bank did not seek or protect my interest. They did not live up to their standard of excellence superior service, where I was their TOP PRIORITY.

THIS bank motto "We are committed to being a responsible citizen and business leader while making available the highest quality financing service based on sound & stable policies. It is our intent to benefit our customers & the community we serve. We will strive to provide you peace of mind & that assurance that you are getting the most for your money. Efficient Effective Service You will realize the benefits of our personalized approach which is based on your needs & feel confident you will sense the honor, integrity & professionalism - cornerstones of our firm. At Evolve Bank & Trust you are our TOP PRIORITY. SUPERIOR SERVICE IS OUR STANDARD."

HELP ME CLARK HOWARD!

MICHAEL GASKIN
[email protected]
(678) 526-8738

I feel your anguish, Michael.
SUPERIOR SERVICE IS OUR STANDARD."
They should change their motto.
Hope you found someone WORTHY to work with in your dilemma.