Very Well Done-I applaud your efforts

Now you are showing how excellent customer service is

Dear Mr. Gandhi

Greetings from ezeego1!

Regret the delay in revert.
As per our records, we provided you with the clarification on email dated 12th Sep, 2011. Trust the same was in order. Do let us know if there are any other issues pending resolution from our end.

Thanking you,

Kind Regards,
Team ezeego1

Dear Sir/Madam,

Greetings from ezeego1!

You may contact us on our Toll Free No. 1800-209-0800 (accessible from all networks) or + 91 98675 65900. You can also email us at [email protected].

Thanking you,

Kind Regards,
Team ezeego1

I booked my flight ticket from Bangalore to chennai in Kingfisher Airlines through Ezeego. Everytime when we book a ticket, it sends a sms or mail but never once on cancellation. My flight got cancelled due to operational issues hence i received a call from Kingfisher Airlines if i wish to cancel the ticket with full refund. Since i had to travel early, i cancelled it and booked another ticket through ezeego again. Kingfisher Airlines suggested me to talk to the ezeego team regarding my refund. Almost a week, i dropped in mails - No response. Called them several times, they always divert it to voice mail. They have an option of emergency assist through sms which charges Rs. 3, i sent that 5 times and nt once they have called me back. I am highly disappointed with the service i have received from a company whose service i have been using for the last 4 years.

Below are my flight details.

Name : Muthukumaran Sermadurai
Ezeego reference number : EZR-2011-226947/A
Airline PNR : FTRSEP
Ticket Number : 0905152937170
Flight : IT - 2461
22nd May 2011
6:05 Am scheduled Departure

@ezeego1.com-You Should Be Ashamed

You do not Give any contact information. Please provide such for your client as well as for future reference for other clients.

I have booked tickets on ezeego on 1st April 2008. I booked four tickets for Indigo flight booking reference no - EZR-2008-206118/A . I made the payment through ICICI bank credit card. Somehow I had to cancel those tickets on 10th April. As per Ezeego commitments I should get my Cancellation Refund within 21 days but its TWO months now I have not my refund. I am speaking with customer care for the past 1 month but no output has come. Everyone says that your money will be credited back in 72 hours but it never happened. I have all the proofs. I think no option left but to go to LAW and get my money back.

Ezeego is contradictory. It is Difficult Go !!!