the battery cannot fully charge,and hot in the back of my phone.not the orginal one from Samsung..so i want the return and refund this,,please take care this,i don,t want my phone explore it.thanks.and please sent me the retune label from.

The website posted the Samsung water filter, but when shipping, it shipped another brand. I contacted them for a refund because of misleading information. Tracy Carter issued the RMA and the return shipping label without letting me know that I would be paying for the shipping. They charged me 15% restock fee and about $17 for the return shipping. Tracy later stated in the email that they would refund me the restock fee, but never done. They kept pushing to over 90 days then saying that the order was over 3 months, they couldn't do anything with it. Don't believe on their website, it says that 30 days back guaranteee with any reason.

Their return policy is that:

"All returns for a REFUND (returning the phone for a credit) are subject to a 15% restocking fee.

All returns for an EXCHANGE (returning an item in exchange for another item) are NOT subject to any restocking fees.

FactoryOutletStore does not cover the cost of return shipping for any reason. However, FactoryOutletStore can provide a prepaid return shipping label after an RMA has been issued. Requests for prepaid return shipping labels must be done within 24 hours from receipt of RMA Number."

Stay away from this merchant. At the time, you click complete order, you are losing money. They can send you any product, bad, wrong ones and you still end up losing the money even though it guarantees money back. Liar merchant. I don't know why the goverment don't step in.

Worst company online yet. I ordered a pet door 5-25-14. They say 2-5 days shipping. It took 10. The door was defective. I went to ship it back. $75!! I emailed them and asked what to do . I wasn't spending another $75 to send back a defective door. No response. I called them. I was on hold for 15v minutes. A woman answered and then said I had to speak with the manager. Another 15 minutes. She came on the line and told me to hold. I did for another 10 mins. HER VOICEMAIL ANSWERED!!!! I never heard back from her. The 30 days was up as per the terms of their policy. Nevermind that it took the 10 days to get it. Those 10 days went toward my 30 day money back guarantee. What a joke!!!! . I'm stuck with a defective door. $200 later. Never never again. I will tell everyone I know of their horrible customer service. "

I wish I had found this site before making a purchase at the www.factoryoutletstore.com
Here is my experience:
First off the wrong item was sent to me. When I emailed and called, I did not receive a call or email for a couple of days. Then they blamed me for the error, customer is always wrong concept in the new NO SERVICE money making game. Finally they said send it back at my expense and they would send the right one this time. The track record speaks for itself, I opted for a refund, but they charged me 15% restocking fee. Oh, when I returned it I saw that the return address is in New York, if I had seen this first, I would have never ordered from them. Hold onto your wallets, because they are going to take you for a ride! Never buy from this NO SERVICE site.

Mark

Fraud! Fraud! They are just earning from re stocking fees and they are not actually selling anyhting. When you order any product, they will send you some defective unit or wrong unit, Obviously u will return in your own money and they detect restocking fees which is usually 30% and return your rest. This is pakka scam game plan they have...Police should arrest them immediately and this is their current addrss : FactoryOutletStore.com
34 34th St
3rd Floor
Brooklyn, NY 11232