Your contract is governed by the Distance Selling Regulations which covers some contracts which have been concluded by means of distance communication e.g. telephone, internet, mail order etc. Under these regulations a trader has up to 30 days in which to deliver goods to a consumer unless specific arrangements have been agreed on. If the goods are not delivered within 30 days you may consider the contract automatically cancelled.
SEE INFO I RECEIVED FROM TSS ON A DIFFERENT DEAL.Once the goods have been delivered you have 7 working days (day 1 is the day after you receive the goods) in which to ask for a full refund (including delivery charges), unless the goods are exempt. Exempt goods would include perishable items, personalised items and any orders for a specific date or time, such as travel, accommodation or concert tickets.(Cancellation is deemed effective from the time of posting.) If the trader has not provided confirmation of your cancellation rights, you have 3 months and 7 working days to cancel. Alternatively, you can cancel at any time before you receive the goods and claim a full refund. Any refund should be issued within 30 days from the date of cancellation.

At this stage you should formalise your complaint by sending a recorded delivery letter, giving the trader 14 days to respond and making your position clear. If the trader does not respond to this letter with a satisfactory remedy, you should send the trader one more recorded delivery letter. This time giving the trader 7 days in which to respond, making it clear to the trader that this is your final letter before taking further action.

Sending letters by recorded delivery and keeping a copy has more impact and helps to prove that you have been reasonable. Please follow this link http://www.direct.gov.uk/en/Diol1/DoItOnline/... (or copy and paste it to your browser’s address bar) to see our templates letters

I bought mine via KGB and decided to wait til near the expiration date to order. Ordered 7th January. After a couple of texts / emails I finally received a message from Rebecca that it would be processed. The next day another it was expedited and the next day ready for dipatch. Received it last week. A little flimsy cmpared to other prints I've purchaed but for £8.49 who's complaining.

Anyway just noticed they are advertising a deal TODAY on WOWCHER!!!

Me too! AARGH!!! We bought a deal on Groupon in January and have heard nothing since. No answers to numerous emails -when we did get through on the phone they promised us our print but that was over a month ago. Their website is still going and it looks like you can still order a print. So where is ours? I would like to know where Groupon stand on this as they do not seem bothered. Has anyone had any luck with them ?