Fedex was supposed to send a subwoofer back to the seller with a perpaid label. They charged me 40 dollers and sent it to the wrong place. A B. Brown signed for it and its in Kentucky but it should have been in Newyork I was told it would go back to it rightful owners by the Fedex employee. Later I filled a claim form and 12 day later all they did was check to see if it was delivered and denied my claim even thought I sent all the information they needed. They wanted more before they would start the claim so I went thought all their hoops on their horrible site to send more information that they didn't use. I call them and they say sorry can't help claim closed and I have the employee id number but they wont lift a finger to do any work or help. They lied to me and would do nothing to help me could not tell me who B. Brown is or where its even at. The scary part is that filling a claim sounds big and important but I talked to the person in charge of my claim and she had done nothing but put in the code and saw it was delivered and denied my claim. She would not talk to the employee or even use the information I gave that they wouldn’t start the claim until I gave. She didn’t even know about the prepaid label which I resent with their additional information request. They wasted my time and I'm out 200 dollars.

I was scheduled to have an Amazon order arrive today. When it wasn’t here by 6 PM, I logged onto Amazon’s website and the tracking said my package had been delivered to the front door. It wasn’t there. I walked around to all my doors, including the attached garage and the shop that sits on the other side of the drive. Nothing. Let me add - I was home all day and would have seen a truck pull in.

I called Fedex and was told it had been delivered. Where? They dug a little further and told me out by the mailbox. Why did their website say the front door? I live in a rural location and my mailbox is a quarter mile down the driveway from my house. By the time I called it was not only dark, but cold and rainy as well.

Had this been a one time problem I would overlook it, but this is the type of service I get from Fedex in 100% of my deliveries. Packages get delivered to neighbors (a half mile away and they didn’t have a clue who I was) or get sent back, unless I happen to catch it at the return center the day it was scheduled for delivery. Then I can call and give them detailed directions. 100% of the time!!!

Living in a rural location, I do most of my shopping online. I receive a lot of packages. UPS has never had a problem finding me, where Fedex can never find me even though I have called and left detailed instructions with them on more than one occasion. The Fedex driver(s) is/are lazy and unmotivated, in my opinion. I had a UPS driver last winter that carried a heavy box from the end of my driveway to my door because he didn’t want to drive it during a snow storm. Granted, that was unusual, not expected and I would have been happy to wait for that delivery. But those were extenuating circumstances. I cant’ expect an on time delivery from Fedex on a good day.

To make matters worse, when I called this evening to speak with customer service and started complaining about the lack of service and ongoing issues I have with Fedex, I got hung up on. I called back and insisted on speaking with a supervisor.

Dominique in the Atlanta Cat Department tried to be very understanding and apologized for the inconvenience. She offered to hold while I went to my mailbox to find the package, which was ridiculous as far as I was going to have to go to retrieve it. She took my number and told me someone would be following up.

I was on another phone call when I received a phone call from Fedex, it couldn’t have been 15 minutes later. I had not had time to go looking for my package yet. The woman that called suggested maybe I should insist on UPS for my deliveries from now on. I believe I will, but certainly did not expect that recommendation to come from a Fedex call center. Do they get any training?

Immediately after getting off the phone I got in my car (remember, it’s cold, dark and rainy) and drove to the mailbox (fortunately I didn’t have any young kids at home to have to load up as well). I’m so glad I did. I found the package. It was a box. It was sitting behind the mailbox post. In tall grass. In a ditch. Apparently the delivery person tried to keep the box dry by laying “Large Pak” tyvek envelope over the top of the box. It had pretty much slipped off. The box was pretty wet. Did I mention I had ordered books? They were sitting in a wet box, in a ditch, by the road, in the cold rain, in the dark. Fortunately I got out there before the moisture had completely soaked through the box.

This is the kind of service I have come to expect from Fedex.

Fedex - do us all a favor and admit that you’re to stupid to make rural deliveries and stay in the city. I’m assuming you do a better job there.

I completely agree with poster, fedex can't deliver in rural areas i have the same trouble all the with them