In march 2016 I moved out my previous residence ans moved in an apartment complex where the water bil was included, so had to cancel my accout with fgua. They asked me for an additional address where I will recieive my deposit back and I gave them my friends house's address. I've been asking him, if there is mail and he said nothing ever arrived for me. I called back in june to see how things are going and fgua was assurin me that it takes up to 10 weeks. Some time passed and I realize that nobody's calling about my deposit. Called back in november and they said they will check my case. Nobody calles as always and it's been 6months !!! I call back in december and they said " Somebody cashed your check in may." And meanwhile they had no clue, even tho it should show on the record. I did not believe so asked for the back of the check and the lady said it can not print !! Next week I went there my self, because got sick of waiting. They printed out the back which came out just like a bunch of dots all over the paper and said again that is all they can do.. I am extremly unhappy with those ppls behaviour. When they want their money we the customers need to pay NOW, but when I want my deposit back, it takes a year !!!!
Need help from anyone that might know what I can do about my case.
My number is (636) 669-4669 / Eve
If anyone has any clue please contact me

In march 2016 I moved out my previous residence ans moved in an apartment complex where the water bil was included, so had to cancel my accout with fgua. They asked me for an additional address where I will recieive my deposit back and I gave them my friends house's address. I've been asking him, if there is mail and he said nothing ever arrived for me. I called back in june to see how things are going and fgua was assurin me that it takes up to 10 weeks. Some time passed and I realize that nobody's calling about my deposit. Called back in november and they said they will check my case. Nobody calles as always and it's been 6months !!! I call back in december and they said " Somebody cashed your check in may." And meanwhile they had no clue, even tho it should show on the record. I did not believe so asked for the back of the check and the lady said it can not print !! Next week I went there my self, because got sick of waiting. They printed out the back which came out just like a bunch of dots all over the paper and said again that is all they can do.. I am extremly unhappy with those ppls behaviour. When they want their money we the customers need to pay NOW, but when I want my deposit back, it takes a year !!!!
Need help from anyone that might know what I can do about my case.
My number is (636) 669-4669 / Eve
If anyone has any clue please contact me

2016-OCT My bill also contains 2 meter charges at $22 each. That's $44 PER month, on top of their "metered" usage which ROUNDS UP to the nearest thousandth. In other words, if I use 1001 gallons, I am charged for 2000 gallons. My monthly bill averages $160 when it used to be $45 with Mad Hatter Utilities, just a few years ago.

The following letter was written to Florida Senate, in 2014; unfortunately, with no helpful follow-thru action:

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
Sent: April 2014
To: LEGG.JOHN.WEB <[email protected]>
Cc: BECKY ZIZZO <[email protected]>

The Tampa Tribune recently ran an article, regarding the very high invoices we Pasco residents have been receiving as of late. In particular, since our former "Mad Hatter" water and sewage company was sold to FGUA, our monthly bills rose nearly 50 to 70 percent.

On a separate note, many residents are confused why FGUA - a private company not affiliated with any govt office - would be permitted to have the word "Government" in their title. Why is this?

I urge you to vote for the reduction of our water services. PSC has been way too pro-corporation and anti-consumer.

I also urge you to include FGUA in the legislation as they charge significantly more than Pasco county and double the companies they have purchased.

Thank you for your prompt attention to this matter.

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --

Response received:

From: LEGG.JOHN.WEB [mailto:[email protected]]
Received: April 2014
Cc: ZIZZO.BECKY
Subject: Utility Projects complaint (flsenate.gov) - Mad Hatter and FGUA

Thank you for your contacting my office regarding Senate Bill 910 (Utility Projects). The goal of this legislation was to provide a new bonding avenue for local, municipal utilities, which would lead to lower rates for those utilities that would be passed onto the consumer in the form of rate reduction. Unfortunately, this bill was not heard in the Senate Appropriations Committee and died as a result.

Over the next several months, I plan to research this issue further as I will consider sponsoring this issue further. Please continue to let me know your thoughts and concerns with this issue; they are very helpful in my assessment process. Again, thank you for your vigilance in this matter and for your active participation in your state government.

Kindest regards,
John
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --

FUGA notified me today that I consumed 112,000 gallons of water since August 15 and will billing me over $900 this month. My normal usage is less than 1000 gallons when Im at the house but Im not even at that home this time of year and my pool guy says he has not needed any water for the pool at all this past month due to all the rain. Had a neighbor check the house and no signs of leaks. Where is 112,000 gallons of water hiding??.

I moved here 7 months ago and my water bill for one person is $175/month. Where I used to live in Pinellas I paid $55/month. Apparently FGUA is NOT a private company. It's actually a GOVERNMENT ENTITY, and as such is NOT REGULATED by the Florida Public Service Commission.

I would start complaining to any and all PUBLIC OFFICIALS until they actually resolve these abuses.

I have two meters at my home - one for the sprinkler system and one for the home. FGUA admits, without hesitation, that the water is THE SAME, despite the split lines. The issue is that FGUA bills me $22 PER meter. Yes; this is merely a meter charge and separate from the consumption portion of the bill. When I asked to combine THEIR lines into one (single meter), they declined and said I would be responsible for the labor costs. What a scam .. $44 per month on top of my water usage .. which, as other owners have blogged here, is a moving target. My usage is consistent .. and there are NO leaks anywhere (verifiable at the mere when all usage is off) .. yet my bill wavers by 2,000 gal per month?!!

My bill has been between $85.00 $85.00 per month at the most.Started receiving $150-$170 bills from Fuga. Nothing has changed in our household to warrant that type of charge. When I inquired, it was explained that my usage has gone up, not there rates. I had the house checked for possible leaks but nothing unusual came up. As we try to stay on a budget, the increase had caused us to have our water disconnected, if that wasn't enough, the $185.00 reconnect fee is way to much. Fuga refused to help in anyway other then spread out the fee. I don't know why my bill has increased so much, but after reading others complaints its apparent something is not right. If anyone has had any luck talking to a lawyer please share any information that might help.

I live in a 700 sq ft apartment at Park at Ashley. I do not have a washer / dryer. It's my dog, boyfriend and myself. 1b1b. My electric bill is a mere $30 a month BUT my water bill is over $78 every month. Last month claimed I used 3200 gallons of water. How??? It's ridiculous!
I have had Maintence check no leak and even FGUA came out and said I didn't have a leak. Still, I continuously pay for over priced water and when you do try to complain, they don't want to hear it. I took my last 3 bills to the office where I live and she explained to me that the ENTIRE apartment complex is being wrongly charged, they even went to town hall to try and fight for us to get Pasco ulitilities (I live in new port richey). I signed a year lease and now feel stuck in a sticky situation. You are ripping off hard working people!!

When our H2O supplier was MadHatter, our bill was ~$60-65/mo. FGUA takes over & we pay $120/mo. Everybody in my neighborhood went up similarly. fgua claims that madhat was undercharging & that was why they never improved the system. Not sure if FGUA has improved anything, but the doubling our water bill still irks me every month. When FGUA took over, they warned us in writing that bills could go up ~25%. That is FAR from the 100% it actually went up.

Well it appears that here we are in August of 2015 and FGUA is still playing dirty with other peoples money. I have been overcharged by them when I bought my house in August of 2014. I was told I used 4000 gallons of water. How funny coming from a person who uses 30 gallons a day. Of course, they had every excuse in the book to justify it although the bucket test showed no leaks. So where did all this water ( enough to fill a swimming pool) run off to? Now, who takes pictures of their meter reading when they move into a place? Probably no one, but this is what one has to do when dealing with FGUA so you have your proof. Otherwise they will fake bill you and perhaps they do this when the meter readers come by. Somehow they are able to get their meters to read high readings by either tripping them to roll forward quickly or remotely activating them. They are downright sneaky with their business practices and should be shut down.
Now less than one year later, I sell the house and I am having to fight to get my deposit back because in typical FGUA greed to the max fashion, they have trumped up additional charges to bill me for so the refund will be smaller. I closed the sale of my house on July 1, 2015 and now I am billed for service charges from 6/22/15 to 7/16/15. No usage, just charges and for 16 days of it I did not even legally own the property. Their PR people lie as if it was no big deal. Whatever story they can trump up to make them credible is what flies with them. FGUA tries to justify its policy of being morally and ethically bankrupt and having absolutely zero conscious awareness of anything outside of its own sphere of greed and corruption with every excuse in the book. It seems dishonesty is the norm there. And if you contact their board of directors, the corruption continues and goes unchecked. You get nowhere with them either and they do not return phone calls. They have to satisfy those shareholders at all cost, even if it means ripping off the public through bogus charges, lies and corruption.

I live in a very small place. My water bill was @ 64.00 a month. I activated my sprinkler system 3 months ago and my bill went from 64.00 to @ 95.00. Still way to much for a place that's only 14x36. I just received a bill for 777.65 last month and had the meter re-read from FGUA. They said I have no leaks and that the meter reading was correct. Now they pulled to meter to make sure that its working correctly. I went to their office at the villages here in Florida and the asked for the supervisor however they were on a conference call. HMMMMMMMMMMM. The clerk whos name is Kelly told me that I might have a small leak. Im sorry not 54000 gallons worth. I have no leaks @ my very small place and I think this company is a rip off. I have seen many complaints for FGAU. I DONT KNOW HOW THEY CAN KEEP GETTING AWAY WITH THIS. They are not a member of the BBB They would probably be shut down if they knew how much they are ripping people off.

On Nov. 30,2013 we contacted FGUA that we were moving out of our rented home and to end service. I paid our bill in full over the phone.
Nothing else was said and on 11/30/2013 we moved. This has been confirmed by our (then) landlord as well as our present landlord stating
when we moved in to our new apt. I have recently pulled my credit report and see FGUA is saying I owe over $ 371.00. After contacting FGUA
about this they state they where not told we were moving or to disconnect service. They are wanting to charge me for the months the house was
VACANT.
This Company is doing nothing but ripping people off. I guess it's time to go to the media and to also file a lawsuit. It's time to expose these crooks
for what they are.

I was just wondering if anyone else has or had a problem with spots of oil stains on their clothes from the water ran through wash machines.Have a ring of oil around my wash machine after spin cycle. Now some of my wife's clothes and mine are ruined. At first I thought it was something in my clothes but could not find anything. Then I saw the same ring and scent around my toilet bowl. I am starting to think that maybe FGUA had done a repair in the service line and dropped a tool or something in the line. Has anyone else had same problem?

Recently, I received a water bill for $400.00. Admittedly it is cumulative, yet my monthly bill is over $200.00. That is a huge increase from $67.00 per month. They have told me that my metered usage has gone up, but when I inquired of my housing complex (The Park At Ashley Place), they stated that someone in the same building had 16,000 worth of usage, but they identified an underground broken pipe. That said, management asked for my bill, which I let them hold to review, then some woman let herself into my apartment on a day and time when I would have been at work, were it not for a meeting I needed to attend. Now FGUA sent out a repair crew - although they denied it when speaking on the phone - to repair the broken pipe. I showed them the repair order from my manager repairing a leak on my premises and they said they will credit me $76.00 of the $400.00 bill. Something is wrong and I am ready to fight!

James Chamberlain
352.352.2273

Now is not just overbill.....also they charge 150.00 dollars reconection fee. This company is the worst and rise the charges any time they wanna do it. ? How can we fight this power abuse.

We have a small residential house in Lehigh Acres, which was occupied only for one week this month (November 2012)... yet FGUA is demanding a payment of (net) almost $1,000.00 for the use of 100,000 gallons of water... every time that we call them and try to explain, "we couldn't possibly have used that much water, it would have been enough to float the Titanic", they just fall back on their lame, self-serving excuse of "we just rely on the meter, sir, we have no idea where the water went, but it's your responsibility to pay our bill, no matter what". I have never encountered such an obstinate and unfriendly utility anywhere else in North America. It is just ridiculous that they get away with this kind of rip-off. Does anybody else have this problem, and is there anything that we can do about it?

A Frustrated Owner

[email protected]

I am getting in contact with a lawyer about the possibiity of putting together a class action lawsuit. They have charged me $300 in a month for which I have never paid over $80. I have a group of friends that live in HOA that are also putting together something to go against this company for price gouging!!! When I called them to find out what was the deal for this huge increase...they told me that I had a leak? REALLY!?!?!?!? Apparently everyone has a leak because their water bill has also tripled in the same month!!! I will not sit and let these people take food from my childrens mouth because they are in business to screw people over and steal from EVERYONE !! If anyone wants to get together to get this started..Im all in ! I have already reached out to a lawyer to see what my options are and will be following up with his office come Monday. My contact is :

Dawn
813-368-7010