I came on Friday to Jurong Point Singtel to terminate my fibre broadband that were not on promotion rates that I had been paying about $60+ a month for 1Gbps!
I was told that the fibre network connection will be terminated in seven working days ( so sufficient time for me to get another fibre broadband home connection with another telco ). Yet yesterday I was shocked to find that Singtel has stop my Internet service when my new one with my new telco will only be available on Thursday. I called Singtel at this morning around 9 am and was told that I will be compensated for the loss in connection! (Check your recording）But I am not asking for compensation, I need my fibre home connection within the seven working days as stated by your officer who attended to me on Friday! Can you please look into the matter. You can contact me at 90292338.