Filter Queen came and serviced my Filter Queen vacuum cleaner in September 2016 and said that the hose was not safe to use here we are now in January 16th 2017 and I am still waiting for the hose what makes it worse is that I paid for it at the time
Not very good Service I no fault with the machine only the after sales service

Hi'
I have the brand new filter queen but within the first week it had problems...
there good at what they do and there products suck they don't work and if they do in about 2 weeks they stop working and you have to pay interest about 1000, and yearly filters that cost you 300$ a year it looks like a good system but when you actually use it breaks down and when you call the company they answer once and if you complain about there product they close on you and if you call they again they just don't answer you any more you ONLY 3 days to test and cancel the product but when you try to call they wont answer you and when they do answer its to late.BIG FAT SCAM AND A LIE DON'T EVER BUY IT YOU WILL BE SORRY WE ARE
if you don't buy the filters every 6 moths[ which is 300$ a year] they void your warranty they say one year warranty but if you don't buy the filters regularly they don't care if you need it or not you have to buy it
what I'm saying is just don't listen to what they say its all a scam and a lie they will say its a Medical Product but it just doesn't work at least NOT for us.

I bought a Filter Queen Majestic 360 and air cleaner because my "college kid" daughter was lied to at the interview; worked her tail off for 3-4 weeks and didn't get paid a nickle... She had to do cold-calling door-to-door, etc, , , I felt bad, and out of love for her I bought so she'd at least get 1 commission before I suggested she stop. As a parent, it's a "moral wrong" when they lie to our kids to get free labor out of them...
COMPLAINT: The vacuum has worked well, but Sept. 2011, the wand began separating. We called cust. service, and left msg's about (5) times before we finally got a call back (2) months later... We were told there is a re-call and they would send out (3) new pieces asap. Well, it is now Feb. 24, 2012 and WE ARE STILL WAITING FOR THE PARTS... It's not only "BAD" customer service; IT'S NO CUSTOMER AT ALL! IN PARTICULAR: the initial operator that answers the phone was "VERY RUDE AND ARGUMENTATIVE"... We have spoken to "nice people" (supervisor/managers) who reassured us our parts were "on the way". BUT the lack of parts being delivered is really frustrating ... no parts means vacuum cannot be used! I think I will NEVER buy another Filter Queen, not because of poor quality, but because of NO SERVICE!!!
I hope they read this and get their "Customer Service" act together; it may be as simple as doing a "Lean" on their cust. service processes..
Filter Queen: if you want to change and Excel with your customers, email me.
Michael Carter, care of: [email protected]

Sorry, the email on my previous mick44 COMPLAINT WAS WRONG... Please change it to:
[email protected]

Thank you!