On the 21/11/2018 FNB settled my Finchoice Loan, I then called The Finchoice call center on the 23/11/2018 where I spoke to a gentleman that assured me my Loan has been settled and I owe nothing on this loan, He even offered me a new Loan which I declined.

On the 29/11/2018 I recieved a statement from Finchoice that shows I was in a positive balance of R0.22. On the 13/12/2018 Finchoice deducted R726.25, then I went into my branch to reverse it because I recieved a confirmation sms that I owed nothing on this account. A few days later I get a call stating I will be handed over to lawyers for non payment. I called the call centre back and the Teamleader Siphelo asked me to send him the statement that showed I was in a positive balance of R0.22 which I did. He never got back to.

I have never missed a payment before and this is just rediculous that I must be handed over to lawyers for an account that was paid up.

Please investigate this matter and get back to me

E Rabie