Submit a Complaint

Firefly Car Rental

United Kingdom,
England|Greater London

Consumer complaints and reviews about Firefly Car Rental

Glors1969 Send email
 
Oct 1, 2023

Overcharged

Dear Sirs In August 2023 I hired a car from Firefly Valencia. Upon arrival to the UK I was charged an additional 198.08 euros for WHAT??? I have already tried to claim this back as I did not agree to any of the charges other than the petrol although I was charged 98.61 euros for petrol when the tank was three quarters full so this is a complete overcharge. Charges below. NONE OF THIS WAS MADE CLEAR OR OFFERED BY THE MAN THAT GAVE US THE CAR AT VALENCIA AIRPORT THEREFORE, NONE OF THESE CHARGES HAVE BEEN AGREED WHICH MEANS THIS IS FRAUD!!!!!

GASOLINA 98.61 A
CARGO POR ESTACTION 12.13 A
Fecha de IVA: 03/08/2023 ASISTENCIA EN CARRETERA PREMIU 52.96 A
Naturaleza del servicio: Alquiler de coches IVA/IGIC 34.38
CIF/NIF DEL CLIENTE: UK
TOTAL DE FACTURA 198.08 EUR

Please issue a refund ASAP or I will be taking this to higher levels in your company I will NOT give up until I receive a refund for monies that were fraudulent taken from my card!!!!!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username