This is with reference to my Credit Card # 4421660099874400 - Nikeeta S Patil.

I have visited the First Abu Dhabi Bank, Deira Collections Department and met Ms Khushboo and requested to cancel my credit card due to many issues and unprofessional approach of the staff and bank procedures.

She was supposed to come back to me next day after asking her manager/superiors what can be done about this. There has been no update / call regarding my case and I am fed up of waiting.

I will appreciate if someone from Collections department can help me sort out this matter and end this relationship with your Credit Card and Bank once and for all.

The Customer Service Team, Bank staff and Collection Department team are not personally to be blamed but overall Bank's procedure and management is not acceptable and very unprofessional!

I am writing to you in frustration for the way my case has been handled by your First Abu Dhabi Bank/Credit Card department.

I would like to bring to your attention that I have the following account and credit card with your Bank since 2012. Please check the number of complaints and grievance calls I have made regarding my account and credit card for several issues and still something keeps coming up.

Account #: ____________ (previously First Gulf Bank - changed to FAB after merger)
Credit card # 4421XXXXXXXX4400 - Visa Platinum

Due to certain transaction issues in some inward remittance to the account, the account was blocked, the credit card got blocked eventually and I spent 2 months and another 1 month to sort out the same.
I made several call, got a series of SR# generated and made over 50 calls to your customer care number during that time, of which the records will be there.

On 29 May, I receive and SMS that there is a debit of AED 222.45 as below.

On the login to my account, there is no credit card showing in my name, there is no statement sent to me for credit card and now my card gets swiped for AED 222.45?? How is that possible? This amount gets debited from my Bank account directly... How is that?? Can someone explain what's happening?

Transaction date : 29, May 2019

Merchant Name :

Transaction Number : TT1914900J6C

This email is also going to the Customer Grievance of the government since I have lost patience waiting for any action through your SR# and customer care numbers, since they just take the complaint and no action is taken after that.

I look forward for a prompt response in this regards.

Thank you,

Warm Regards,

Hello,

I would like to ask about the length of processing in releasing the Clearance Letter.

I have settled all my Liabilities Since Last Month then i received an SMS on May 26 that my Request for Clearance Letter was registered with Ref Code SR#1-1004823466.

Until now the Clearance is not released and half of my Salary was placed On Hold. Can anyone help me with this.

I talked to the Branch Manager in Madinat Zayed. He simply replied it's out of his Hand. I called the Costumer Service,They are pointing to the Branch Actions. What really is happening and who should really work on it?