Fitness 19 Huntington Beach, CA
THIS IS A NIGHTMARE! I have tried for the past 2 years to stop them from debiting my bank account. I have gone in person twice and wrote a letter "no forms were available both times",they gave me a piece of notebook paper to write on, I listed my accounts (2), dated the letter and requested to stop my membership. I saw the manager fold the piece of paper and stick it under the back of the notepad... assuring me it would be taken care of. I have also called 3 times to the manager of that day and explained that I'm still being charged. Finally, on 6/15/2016 the charge stopped. BUT, on 7/15/2016 a different charge began $9.00.
Are you kidding me? For what? For who?
Today 4/11/2017... I called yet another manager. It took them 1 1/2 hours to find my account, "we have a new system". He said he couldn't find anything in my account that reflected me stopping my membership. He told me that I will need to either appear again in person at the store or send a certified letter to end membership. ARE YOU KIDDING ME? So, I will go in person again today to fill out another stop membership. I can guess that I'm not going to get any sort of refund either. I have had it with this company and their "manager" policies.
DO NOT DO BUSINESS WITH FITNESS 19 - THEY WILL RIP YOU OFF.