On July 10th I have introduced friend of my to Fitness first, since I had been royal member for nearly year. I have introduced my friend to Edison Ng, membership consultant who work for Pragon Fitness First 8 Floor.
He had told if I introduced friend then I will be able to get discount from my original membership fee of SGD 149.
I have not known this promotion but he was very insisted to ask my friend to join to fitness first. By the time Trans Chau who is my friend was comparing price range with California fitness.
After all she deiced to join, and I should have discount of SGD 20 for introducing two friends of mine.

The agent Edison promises to change my original price to SGD 129 (total)
After all up till now every month I have asked to get paid SGD 149. I have paid of Aug and he promised again to change my price due to his accounting side had a problem
and he asked me to fill in two forms for discount for SGD 20 which I have given them to him on beginning of Aug.

Up till now I have treated very badly to your receptionist on Nov 3rd when I asked to pay for sep and oct. The agent Edison Ng was not received call from the receptionist when she call to confirm. Since my payment has over due and even had terminated on Nov 5th. I have spoken to Edison Ng and he told me this had been mistake.

It had been very disappointed experience and feel offended by your staff members especially Edison Ng.
Its very clear to me that I should have SGD 129 and I am willing to pay for this amount however its because of sales staff had not been settled accounting side .
And why would I have to receive such a treat ?! its because of I have introduced my friend ? And eventually your sales person get commission so he doesn’t care what he promised ?
If this business practice is what you had trained this absolutely need to change.
I would like to ask to immediate effect for my monthly membership fee to SGD 129. Since it had been promised.

They even called me a liar and to top it all, its been more than 4 months now tht am their member, they havent even given me complete goodies...everytime they say they are out of it...