I board flight No FZ 431 from Dubai to New Delhi on 17th Feb 2017. My ticket No was 9YEAZC. Mr. Prakash Krishna was the senior cabin crew. I was accompanied by my wife.. after a very uncomfortable flight take off I requested for water for my wife to a lady crew member but she not responded. I again requested other crew member Mr. Ronalda and Mr. Robert one by one for water but both of them also not responded. After 45 minutes of flight when the crew starts distributing food I again requested all crew members one by one for water but no positive response received. Such irresponsible behaviour irritates me and I ask a lady crew member to bring complaint book or complaint register. She take my boarding pass saying that senior crew member will provide the complaint book only after seeing my boarding pass.. after five minutes she returned my boarding pass with a negative response even for complaint book. Now a total of 1 hour flight was passed. I walked to the senior crew member Mr. Prakash Krishna and ask for the complaint register. He hold my arm and try to mishandle me and denies to provide me complaint book. I speak in a loud voice against his such mis handling. He pushes me to my seat and he was justifying his crew actions and response for my request for water. Now 1 hour 10 minutes flight was passed and still no water was served to my wife. I warn Mr. Prakash Krishna of desires consequences for his such actions and mishandling and pushing me in front if all other passengers and my wife but he still was very arogant and he proclaimed that he will call marshals and cops and will get me arrest for asking water and complaint register.. still no water was provided to us. A co passenger provides a cup of water to my wife who was feeling daisy for need of water.
After a very uncomfortable landing with jerks, i am writing you this complaint and I want to ask your company Fly Dubai and parent company Emirates some following questions..
1. this is your class of service??
2. Selling expensive food products and costly toys on board by crew members is more necessary than to provide or sell water bottle even on continuous demand??
3. This is what your cabin crew people do with the passengers on request for water or complaint book?
4. These are the service standard of your company?
5. Mis handling customer for water or complaint book is your companies ethical culture?
6. Your company take such complaints seriously or not?
7. Whether should I write to President of UAE or Crown Prince of Dubai requesting them to honour Mr. Prakash Krishna and all other crew members of that flight for their first class service standards?
8. Whether should I lodged and FIR with Police and approach Consumer Court against your crew members??
9. If your company feels shameful for this act or you all are shameless people like Mr. Prakash Krishna??

If you people are unable to respond to my complaint and cant even provide respect and water to a passenger and than you people are not capable to run an airline. So I give you people a suggestion..shut down your company and try to learn some manners and moral lessons..

A himulated and hurted passenger
Er. Anish Kumar Singla
New Delhi, India