I really regretted buying from Folica. I bought 4 hair appliances from them (Conair Straightener, Hot Tools Crimper, Hot Tools Deep Waver and Remington Hot Rollers). I really regret not reading these reviews first before purchasing from them. When the items arrived, I excitedly tested out the items, but only the crimper and hot roller can be switched on. The other 2 cannot. So I emailed Folica to ask.

Their reply was not only unhelpful, but also very matter-of-fact and insincere. First they told me that “international customers cannot use appliances without dual voltage”. I was surprised at their short and cold reply, with no offer to find out more about my problem. I then replied them with a question, asking if that’s the case, why are the items being sold to international customers? And why wasn’t it mentioned upfront to us that international customers cannot use them?

Anyway, I knew about the voltage difference, so I also bought a voltage converter from Folica. I told them more about my problem, that I could not power on the appliances with the converter. And their second reply to me was “You have voided the warranty by using it with a converter”. I was like…what??!! Where in the website was this stated? And the item can’t even be switched on, so how could I have used it? An appliance is used only when there is power running through it right? Some may even say an appliance is used only when it starts serving its function, not when there is electricity through it. The problem now is they can’t even be switched on! Moreover, the converter was from Folica in the first place!! They sold me the converter, and now tell me that I have voided the warranty by using it. Does that sound like a conspiracy?

Folica states on their website that if for any reason customers are not satisfied with their order, can exchange or return within 30 days. Now mine can’t even work….

Folica is not replying to my emails or queries. I really don’t know what I have landed myself into. I thought I could trust them…but apparently not….totally utterly disappointed….. I have paid so much for the items to be shipped over, and now they are only for display purposes……if anyone can help me…pls do… You can reach me at [email protected]... Your help wld be greatly appreciated….

Dear all

Just an update here so as to be fair to Folica. A nicer and more responsible customer service officer by the name of Heather finally replied to me and has agreed to refund me the defective items. I am so glad.

They won't refund me for the cost of shipping the items over though. But that's fine.

I am glad that someone (Heather) responded to me. I am also glad for the refund. Even though I almost lost confidence in the company for not replying to my mails, the final turn of events satisfied me. So they are not so bad afterall, despite the long delay in replying to my mails and subjecting me to much frustration and agony of spending so much money on the items that won't switch on.

But I feel there's room for improvement. For example, as Heather was the one who replied to me, I was hoping to correspond with her for the rest of my queries during the process of refunding. But sadly, I wasn't able to catch her on shift. Other customer service officers actually replied to me. Even though they sort of addressed my queries, I still feel more comfortable with Heather. Heather replies to emails with a more personal touch (I feel).

But anyways, they have given me what I deserve. So now I am just waiting for the refund to be credited back into my account. Hopefully nothing goes wrong there.

Hope this review helps future customers in making their purchases online.