Force Factor LLC lists free trials for supplements on their website, with misleading language at the top of the screen regarding the terms and conditions, stating that you basically have nothing to lose by trying the free trial, states you have 18 days to try it out, and does not mention that you will be placed on a recurring monthly auto-debit of $85 while sending you a product that you never actually ordered. For a senior citizen, visually impaired person, or a non tech-wavy individual it seems plainly stated that all you have to do is click order and you only have to pay shipping and handling for a free trial and that is that. If you do, however, without direction to do so, scroll down to the bottom left corner of the page and in essentially microscopic print requiring a magnifying glass the company states that you will be charged monthly for an $85 product if you do not cancel within an 18 day time period starting from the date in which the order was made. That last part is key because it contradicts the above language stating that you have 18 days to "try the product." How can one try a product for 18 days if the free trial takes 2 days to arrive anyways? That would be actually 20 days post order, not 18. With that said, they are stone-walling cancelation calls and making it extremely difficult to contact the merchant (they would lose a lot of free $ if they were transparent and easy to get a hold of). With my case I called on days 17, 18, and 19 post order. The call would go > 10 minutes with just their recording playing each time about their products and then I would have to go to work or sleep etc. This happened 4 times. Then I saw that they posted the $84.98 auto-debit from my checking account on a product I did not want, nor order. Then after 3 more calls I finally got a hold of someone. They tried to talk me into just letting the issue go and not requesting a cancellation and refund so I asked to speak to a manager. I was put back on hold and 4 minutes later was hung up on. This happened multiple times and thus it seems that there really was no chance for me to effectively contact the merchant "in time" or to qualify for a refund of any kind, while being denied access to staff manager. I am now out of $84.98 and had to cancel my credit card so they will not continue to remove money from my account against my will. I am pretty capable of using technology and keeping track of my funds but I can see this company depleting funds of senior citizens (with their limited income), non tech-savy individuals who are just trying to get an edge in the gym by trying a product, or people who are not extremely vigilant with monitoring their statements and daily bank account activity. All this company would have to do is to be transparent regarding the automatic switch to recurring payment if no cancellation and effectively answer calls to cancel their product order as Americans do not have all day or all the cell-phone minutes in the world to wait each day to hopefully reach someone. They absolutely need to rid their site of the contradictory language regarding the "you have 18 days to try the product." vs "you have 18 days from the moment you order the product" the latter in the fine print on the left bottom of the order page. That language is misleading and cost me $84.99, as I would have made the 18 day legitimate trial deadline when I actually finally spoke to a staff member.