Dear Concern,


I would like to bring your attention regarding on serious concern with "Noida Ford Service Centre”.

I am very disappointed to write this email to ford service centre.


I called ford service centre for pre-booking for regular service. When i given my car at service centre I explained to them very clearly regular CAR services was required only. Now time was 10:30 am on 17th Sept. 2018.


I came back my office and received a call from Mr. Abhishek from Service centre Noida ford at 4:30 pm on 17th Sept.2018 and he told me that sir " We are apologised that we could not deliver your car timely. It will take some time to deliver. I said ok. You can take your time.


Now time was 5:30pm and again I received a call from Mr. Abhishek with new story Sir our engineer has tested out your car and we found we have to replace below parts e.g.

All wiper blade Rs-1000/-
Battery Rs-3900/-
Brake pad is 3800/-
Fan Motor assy Rs- 7800/-



I was shocked to know that I do regular check and service with authorised service centre timely then how is possible all above mentioned parts need to be replace on the same day and same time. If All parts were not working properly then why engineer didn't checked and informed me last time. Engineers should acknowledged that issues in last time. How is possible that even a single parts could not recognised and this time you found all mentioned parts are not in good condition.


Now story will began from here. I received 3rd call from Mr. Abhishek ( Noida ford service centre ) and said sir we found one more part in your car that is also need to be changed.

Dicky latch is Rs- 7800/-


Now i was little bit concise and disappointed How they Noida Ford service centre providing their services to their customer. Are they only concern about money..?

How they can charge from customers ...?


I could not receive any appropriate or justified reason from Noida ford Service centre.


I am not going to replace any part from from Noida ford Service centre. Please do my car service only.





RAJESH KUMAR
7838666565
CAR NUMBER:- DL10CF 7323