Buyers beware the 2010 to 2017 Ford focus! Please do not purchase these cars to run yourself and especially your children in until you know they have fixed all the transmission issues. Since 2010 Ford has put a manual transmission in these automatic cars via a computer shift module. After years of class action lawsuits Ford continues with this putting you and your families at risk. We have a 2017 Focus Titanium that has had all sorts of issues. First reported at around 9500 miles and continues now at all most 19000 miles. I have almost been rear-ended multiple times pulling out with plenty of space and the car will not shift and I’m stuck doing 20 to 30 mph while the car is stuck in 1st or 2nd gear. At this point the car will either need to be pulled of the shoulder and restarted it or at ~7500 RPM it will slam in a gear and go. We have also had several times entering the interstate that the car will not shift and we are stuck entering the highway only able to go 30MPH and must merge all the traffic to get back off and shut the car down to go again. These are super scary when you have your young kids in the back and are at risk of being hit due to no fault of your own only the junk car that ford continues to overlook your safety and keep on the market. Other issues include grinding between gears (sounds like tires spinning on loose gravel); coming out of gear on a grade in drive and in reverse, sometimes will not shift until at 7000 to 8000 Rpm. We purchases this car as an economical way to run our kids from school and sports as ourselves to work. This was way cheaper than hauling them in the 2017 F250 that we purchased at the same time. We now have a vehicle we fear to haul our children around in that has been in the shop for 38 days of the 7 months we have owned it. We are loyal Ford customers and you would think they would do something to help us out and to stop the potential of getting future customers in a vehicle that is unsafe to drive. We have 5 Fords in the drive way currently and another driver coming up soon. We purchased this car and truck and dropped $75,000 dollars to Ford with this purchase and they continue to not care about the safety of my family. I will say that the owner of the dealership has been great to help us and are really trying to work out a deal that’s helps us out. The owner of the dealership even took our car home for a week and had many of the same issues including others so he is on our side. He decided to put us in a loaner car until Ford corporate decides to do something to get us out of this unsafe car. Unfortunately Ford corporate just wants to keep trying to fix the car with total disregard for my family’s safety until it out of warranty and becomes our problem. We thought after the dealership owner got involved we were making headway as they spoke of a buy back or trade assistance that would bring us close to whole for trading it in on another new car. And we planned to go into a Flex so that double the cost of the focus we are trying to get out of for safety concerns. Then yesterday we get a call from Ford that they would rather just keep trying to fix this car disregarding our safety and hoping that it hits the warranty mileage and becomes my problem. I’m like give me a break you expect me to run this thing 40 minutes one way to the dealer 2 or 3 times a week when it acts up again and wait to see what they can do know. We have spent hours on the phone and sending emails, not to mention the last several Saturdays all day at the dealership. Also the countless weekdays we have had to run it in. 7 months of ownership and it’s been in the shop 38 days now including the time of that last 2 payments I’ve made on it. I’ve been there so much the dealership jokes about getting me a time card.
Feel free to email me with any questions concerning a possible purchase of a Ford Focus.
[email protected]
Also feel free to share this as I’m sure Ford Motor Company would like you to be informed of these safety issues prior to purchase.