I have now been locked out of my account with Freelancer.com since July. There's no reason it should be. I've been a user on this website for over 3 years with no issues/disputes at all. My password was just suddenly one day not working. I attempted to do the "forgot password" but no email ever came after that. I emailed customer support and let them know the automated forgot password was not working for me.

I have sent multiple emails to their support email. They always reply with some form letter with a link to the "forgotten password" automated thing that I've tried countless time.

For a minute they blamed it on their system saying the automated system wasn't functioning correctly. That lasted about a minute before they went to blaming me saying it must be going to a spam filter. I host my own email so I know for a fact that is not the case. Plus I get 25 emails a day from them with "New Projects" that I never asked to receive. There are no email issues on my end.

I contact them over and over and just keep getting the run around. I have money in my account and quite a few feedback from buyers. If the automated email isn't working, they should just ask me to call in so I can manually reset this but they insist this automated way is the only way to reset the password. That is utter bullshit. There has to be another way.

So I guess they just get my money and I go somewhere else. BEWARE of this site. The company is outside the US so I don't have any legal action to take. I just suck it up and learn my lesson.

@Freelancer Support. APPRECIATE MY ***! You know what? I wouldn't care about your fees, I wouldn't care about your humiliating policies (who are you to order me to send my picture holding my ID)... I even wouldn't care for you suspending my account when my withdrawal order is due within a day... What you made my day is you DUMB customer support. Who are those people? Robots? Dumbest freelancers recruited at the very beginning? Or just those corporate vermon taking satistaction from not caring? When I use your email or live support I get into meaningless conversation with a person who has no clue about my case and claims that he is not in power to help me. If I pay good money for your "services" I expect reasonable quality of support at least. Otherwise I can say it: FREELANCER.COM IS A SCAM!