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Garcia Infiniti

United States

Consumer complaints and reviews about Garcia Infiniti

SemradGalen Send email
 
Aug 9, 2016

Patrick Hornef sales consultant at Garcia Infiniti he is a liar and thief your money

I purchased my 2016 Garcia Infiniti on 1/18/2016. For the first few weeks it was a dream. It did not take it long 'til my car would not back out of my garage even though it was in reverse. I finally got it to move backwards after being in reverse for 15 minutes. I called the service department and they told me to bring it in and let them check it out. I did as I was asked and they said they had put it on the computer and there were no problems found. They had a service rep. drive it and it shifted just fine.

Fast forward to 2/4/2016, I was sitting at a traffic light and when the light turned green, I gave the car gas and it just sat there. I was stuck for about 20 minutes before it started moving forward. (The people behind me were not nice.) When it did move forward, it just crept. Then it lunged forward almost making me hit the car in front of me. I once again took my car into the dealership and they gave me a rental so they could once again “check out my problem.” Once again, they could not make my car duplicate what it did with me. They said they had not heard of this problem before.

I am handicapped and not able to drive myself very often. In the next four months, the same problem appeared when 4 other people were driving my car. I had to make 2 trips to the doctor in New Orleans and prayed that we would not have any trouble. Too much to ask!! Had the same problems in New Orleans. I have over 5,000 miles on my car of which are about 3,000 mine. The rest were put on with the Service Department driving it.

I left my car again on 7/14/2016. Today is 7/31/2016 and they still have my car. I told them I did not want it back until it was fixed. They gave me a rental car that I can hardly get out of due to my disability. I am to pick up a Infiniti tomorrow. Corporate called me and asked me to explain to them what was happening and I did. This was on 7/20/2016 and they told me they would get back in touch with me within 3-4 working days. I have not heard from them. I have to have to make notes each month and have no car. BUYER BEWARE!!!

Don't ever contact the Patrick Hornef sales consultant at Garcia Infiniti he is a liar and thief your money


MoussetteWhitney Send email
 
Aug 9, 2016

Patrick Hornef big liar

I just bought a 2016 Garcia Infiniti. From I bought that Car I have been going back and forth to the shop with different issues. The AC or heat was not working. The latch of hood needed to be replace and now the cruise would stop with me stopping the car. I was in the middle of traffic when car stop. I had my young kids in the car when the car would not move. I had to turn off car then turn on for the car to move. The car kept on doing it. I took it to the shop. Now I have to wait 4 weeks to get my car back cause Hyundai don't know what's the problem. But yet still I was told several people complaining about same issue. If you have a 2016 Garcia Infiniti please be careful. It's not safe.

My Sales consultant is Patrick Hornef 505-307-1628 here is big liar never buy the car to that company

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