in october 09 i made a terrible decision to order 2 garry vacs for my business. i fell for all the hype. lightweight, free bags exc. the vacs one standard one commercial are such a piece of crap! they didnt last but 5 days. garry vacuum debited my account immediatly for both even though they are supposed to give a 30 day test. i have called every monday since trying to get my money back with them giving me all sorts of excuses. just so you know i did give them the tracking numbers for both. i called again today 12/7/09. again the told me id get my refund in 5-7 days..not falling for that again. i have asked to be contacted by accounts dept since thet wouldnt transfure me.im sopposed to get a call back within 24 hrs. wish me luck! ps save yourself alot of frustration and go with the panisonic vac the 17 lbs is worth it to me.

I have actually enjoyed the Garry Vac but !!! I have been waiting for a belt for a month now! I emailed the owner of the company and complained about needing another belt so soon and he promised to send me one at no charge!! Great ! Thank You... 2 weeks later - emailed him again and told him how disappointed I was in him ! He emailed me back and said the belt was "out of stock" !!! Out of stock??? Are you seriious???? Anyway, I said OK and - here I am = another two weeks and still NO BELT ! They are ruining their business and my good comments because of a BELT???? Well, serves them right I guess!