[email protected]% that's why it is taking so long to pay it...

I accepted a 11K loan in 2007. I was told it was a 5 year loan and I would be responsible for 60 monthly payments of 262.04 and the loan would be paid off. In 2010, I saw I still had 8000 to pay off. I have never missed a payment and now, today, my payoff amount is 9400. When I called up I was told I still had 62 installments, so 62 months left to pay it off. After making calculations, this is going to cost me 30K for an 11K loan. Customer service cannot explain to me how any of this is possible.

What is your interest rate?

22.49%