Dear Sirs/Madams,

I had an awful and stressful holiday because I used GETAROOM.COM to book a hotel and they missed to send it to the hotel.
I made my reservation in August and have been paid £165.09 for 3 nights at Cactus hotel in Larnaca, Cyprus .My reservation ref.is ###
5 days ago when I went to the hotel they told me they had no reservation on my name. I spoke to getaroom.com , 10 minutes on the ,then I sent them an email and nobody has been helped me in this stressful situation . Unfortunately I paid again and to slept in the basement full with ants and unpleasant smell everywhere . I have been on festival and all my friends stayed at Cactus hotel and I could not go to another place. They told me they will refund me but I am still waiting for it . I also want an additional compensation for all stress they caused to me and for spoiling my holiday. I have confirmed reservation paid in full with reference number , I also have receipts from Cactus hotel paid again . If you need more information , please use my email. Someone has to stop GETAROOM.COM .
Kind Regards
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