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Global Hello

New Zealand

Consumer complaints and reviews about Global Hello

Erick O'Neil Send email
 
Jul 3, 2018

Withdrawing Monies without consent and cancelling account while I still have minutes to use

Khushi & Ruchika plus the others I forgot to take down names initially as I trusted them.

Made deals with me to buy minutes to make calls to Fiji and India. I had spent NZD $149.39 to buy heaps of minutes as they were cheap. I had not used much minutes and I was advised that these minutes were there until fully used up. Khushi kept calling me to sell me more minutes and the calls would come at odd hours of the night. In March she called to hassle me again after repeatedly telling her that I had enough minutes and did not need anymore. I was not provided with an account balance at any stage to confirm how many minutes I had after asking for the login and password on a number of occasions. She kept on pestering me to buy the deals so that they can get paid the commission which was their only source of income. She also advised me that they would refund this amount once they were paid their commission - a desperate attempt. I denied all deals.
Later on I discovered that they had withdrawn another two lots of money from my account without my consent. I went back to ANZ bank to lodge a complaint. I stopped this credit card. I was advised by both parties that only one party would take charge of reimbursing me else the process would not happen. I chose Global Hello to reimburse me the two amounts. They said that it would take 90 days. When this 90 day period was about to come to an end, Ruchika from Global Hello contacted me while I was busy at work. She brought to my notice that she was unable to make the refund as my card was blocked and refund process was not happening. She requested me for my new card number to make the refund. I did explain that the bank had advised me that the card was still valid for 6 months o receive refunds but the account was always open for any refunds. She advised that she was facing difficulties and won't be able to process the refund. Without much thought that hey could play up just like that, I gave them the new card number to get the promised refund.

Within 5 minutes she calls me back to say that someone had just withdrawn another lot of money from my account. I gave Ruchika from Global Hello, my new card number, how come 'someone else' can withdraw the money? I asked all these logical questions but had no logical answer. She promised to refund the $200 USD that was just taken out but could not confirm when she would process the refund she was trying to process at that moment when she bloody actually called me to make the refund. I got so worked up and lost it. Was at work so could not continue arguing and nothing made sense. I call back on the same number but calls would not go through as they hide away behind these random numbers.

I texted Khushi to get help. It seems she is the only one around that is contactable on a definite phone number, makes all these promises to refund money but no action.


I have since contacted my bank here in NZ to help me out. They want evidence of the transactions but there aren't any as everything happens over the phone in a conversation. Nothing written. I have copies of some texts which I will submit. Let's see if help is possible and I can get my money back.

I have also contacted the Indian Embassy and they have also asked for evidence. I will provide the same to them also.

I have also planned to contact crime commission and Interpol for help.

I don't know if Narendra Modi and his government would like to save the image of India from this fraudulent activity. Yes I am pissed off and will go all the way.

A pissed off Global Hello customer from New Zealand

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