I feel that this company does not have any sympathy for anybody. The excuse I got back when I told them that my boyfriend called me three times and the phone cut off right in the middle of our conversation was that they couldn't credit my money back because I was using a cell phone for my account. One call cut us off at 5mins 54secs, another cut us off at 4mins 47secs, and the third call cut us off @ 1min 9secs. I tell you people make up the lamest excuses to something that can be handled in seconds. And the thing is that I did not yell at them so attitude has nothing to do with their bad customer service its the smart ass dummies they pick to run things. But karma is going to hit them very soon and I can not wait until that day come. It's a shame that people so hungry for money that they got to scam you out your money. I can care less of they giving us the opportunity to be able to speak to our loved one but the fact is that they should not be ripping people off like they do. From the looks of things they have a lot of complaints and I'm pretty sure they have millions of lawsuits against them yet no one has handled this matter yet and its been going on for years. Are they blind or something or are they remedial to not see so many complaints towards this company. That money spitting game to their dumb asses. They need to do something about this situation.

Pinellas County Jail uses Global Tel Link as their service provider for inmate calls. I have spent an outrageous amount of money to try and keep in touch with my loved ones. Everytime the call is connected; the connection is HORRIBLE! You can hardly hear the other party talk, and the calls get dropped before the 20 minutes has expended on a regular basis. What a rip off!!!

Sounds like justice to me.