wasted my time with calling Globe telecom 4 times for an upgrade to the current internet plan and was told different information every time.

1. went to the Globe Branch 12.28.19 and was informed and even showed that area is serviceable for vdsl/fiber but need to call for the request.
2. 12.28.18 called and agent advised migration ongoing so callback after 12.31.19
3. 1.8.2020 vdsl available per agent lemuel processed the request and advised 5 days for a technician to visit. no technician called or visited
4. 1.8.2020 Agent Ron N. is telling me that vdsl is not serviceable in the area. escalated the call to a supervisor but its 15mins that agent is trying to deescalate and no sup available. how can that be? total BS. failure to escalate to a supervisor and waited for 30 mins for nothing, agents keeps deescalating. Globe should have a process for escalations. i also work in a contact center so i know how this goes. then he says a sup will call me back. not even sure if these are real people. Jeff Malinao and Rose Dignidad

Need this resolved. I know globe has bad customer service but this is beyond worst. all i wanted was to upgrade to 50mbps unli vdsl/fiber wired internet but the phone calls are ridiculous. And waiting for technician is a total hassle because we have to cancel any plans to leave the house as tech might come anytime but no advise. Fix your customer service. no wonder people are moving to converge or smart. if those are available in my area i would have transferred in a heartbeat.