I previously had a mylifestyle plan 1499 or 1599 with a charge to bill unit (Samsung Galaxy S6 edge). I pre-terminated my old plan and downgraded to mylifestyle 999 bundled with Samsung galaxy S7 unit with the premise that the pre-termination fee is ACCEPTABLE for me.

I made a series of calls via hotline (even from globe store) and they all confirmed that the pre-termination fee amounting to 13K+ (which I paid in full) was the total amount for me to be able to avail of a new plan which I'm now using. In short, the downgrade was successful. Now, globe is charging me 11.050.00+ for additional pre-termination payment? if I knew from the start that I still need to settle 24K+ or more for the pre-termination fee, then I shouldn't have applied for a new plan in the first place.

What irritates me the most is after I learned that there's an additional fee charged on my bill, I escalated the issue a number of times via hotline since June (I believe) so that they can address it right away. Yet, just last week, my line got disconnected. See how frustrating globe's service is?!

I would just like to ask for help where or to whom I can escalate the issue. Any number/email for me to reach NTC, Globe service director, etc. that you can share would be much appreciated.

Thanks!

I pay for full service and only receive it for about 6 hours a day . I called every time it went out until they blocked my phone number. I have just about had it and I will not pay any more

I change my plan to mylifestyle plan 599 because globe keep on pestering me to change my plan as the 499lifestyle plan is no longer being offered. I declined twice but they keep on calling and decided to change it so that they will stop on pestering me. Globe said that there will be Pre-termination fee as the contract will just resume. I change the plan on the store in SM Megamall and they provided me a form that I signed and it showed there that there's no other fees and charges but when I get my bill its amounting to P 2000 instead of the normal bill. When I called globe they said that it was due to advance payment for the monthly fee (they know that they are postpaid right and not pre-paid), and even though I'm not happy with the advance payment I accepted it but I discovered also that there is a pre term of P1120. they keep on saying that it's a valid charge even if I signed a form that there was no charge. I asked for a supervisor and the supervisor was even worse than the previous person and even disconnected the call.... GLOBE HAS THE WORST CUSTOMER SERVICE... its like they want the customer to suffer and have inconvenience and they are happy when the customer have problems...

July 20, 2016
TO : GLOBE TELECOM INC
32nd Street Corner 7th Avenue Bonifacio Global City
Taguig Philippines

TO : Globe Management

I would like to personally file a complaint regarding the MISINFORMATION and FALSE PROMISES provided by the Chat representative, Store Representative and Sales Representative of GLOBE Telecom to me. It all started when I personally chatted with a Globe Chat Account Specialist to APPLY for an ADDITIONAL LINE on my Globe Postpaid Account. Before I proceed with the application of an additional line, I asked the Chat Representative or Account Specialist named XEN, regarding the different requirements for the additional line and the rep confidently advised me that I am eligible for an additional line since my Credit Limit on my account is Php 2,000.00. The existing and active plan that I have is PLAN 999 and wanted to add the same PLAN for the additional line. I also asked the Chat Rep several times to confirm the eligibility and he answered confidently that I am eligible for adding a line. Around 10:00 AM last Saturday, July 16, 2016, I went to the Globe Store at Market Market Taguig City and tried to apply for additional line. The lady on the store assisted me on applying with the said line. I asked her if my line is eligible even if my account is only 3 months old and they mentioned that it is fine and they can process my application without any hassle. I filled out all the application form, submitted all the needed and required documents and paid the Php 1,000.00 advance 1 month payment for the line that I am applying for. I waited for about 1 hour and 30 minutes and the store rep suddenly brought my papers back and told me that the application was declined due to the tenure of my account. I suddenly got frustrated since I was advised by several channels or rep that my account is eligible.

I decided to call and chat with their Customer Service simultaneously again to check and confirm the said issue on my application. I was able to chat with the same person named XEN and he is really insisting that I am eligible on adding a new line on my account. Meanwhile, tumawag din ako and made a complaint regarding on what happened. Pinagpasapasahan ako ng mga representative and ang nakakabigla pa eh yung hindi nila alam kung sino ang maghahandle ng ganung sitwasyon. Ang sabi ng Account Specialist saken, hindi daw sila nagpaprocess ng Additional Line application and same with the Sales Representative. So I asked, sino ang nagpaprocess? But no one can answer that specific question. Then I decided to escalate the concern and was able to talk to Loyalty, where they seem to be not accommodating. Sasabihin lang nila sainyo is "Is this regarding your cancellation of your account? Kasi kung cancellation, hindi sila ang nagteterminate ng account kung hindi ang Retention." Tama ba na ganun ang sabihin sainyo? Hindi kapa nga inaassist ganun na agad? Papasa ka nanaman sa ibang department? So I decided to be transferred sa Retention and there I spoke to a Supervisor named Cha Castillo. She was able to provide me options where I agreed to. She mentioned about the re-contract offer wherein my account would be renewed for 24 months and I will be given a new device which is the Samsung Galaxy J5 Gold 2015 with a PAY OFF Fee of around 13,807.00 which I agreed. She also offered me to deduct Php 3,000.00 of the said Pay Off fee and will still ask approval with her higher management if pwede pa siya madagdagan. If hindi madadagdagan yung Php 3,000.00, she will waive a 1-month bill on my account, which I believe is reasonable na, so I decided to take her offer and that time, we really did agreed to it, both parties. Cha Castillo, the Supervisor, mentioned everything the T's and C's of the contract and said that she will now process the said recontract. She also advised me na, since the issue is an urgent one and escalated concern, no delayed for the delivery of the handset. She gave me an exact time frame which would be Tuesday, July 19, 2016. And I again agreed to that. I waited for the handset to be delivered and waited for a notification coming from the Courier but no single SMS was sent to me. I suddenly received a call that no handset would be delivered to me? The call came from the back end team of Globe Telecom. That's when I decided that I really need to file a complaint regarding on how they handle urgent issues and escalations.

I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 5 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my chat conversation. I may be contacted via email.

Sincerely,


Michael Angelo Salire

Hi,

I would like to post my dissappointment with Globe Telecom with regards to experience i encountered with them.I applied for a Plan 999 white box iphone 5s thru online last April. After month, a received a call that my plan was approved and it will deliver to my home address. Prior delivery a courier check and verified the complete address for them to deliver the said unit. Prior delivery i advised them that, please return the phone to globe since it was subject for cancellation.. I believed all was settled, email was all send to globe as notice of cancellation.. I shocked, when i received a bill from Globe..How come that an received plan was activated and bill was escalating.. Every week i call your customer service to check the status even sending the affidavit of denial was done . But no clear feedback about my case.It is almost 1month when i send a complain to Globe but no feedback or any resolution.. Then last June 16 i call your customer service then they advise that the case was closed already..what the f-k!!!.... To the GLobe Management...I would like to please check and reviewed my case..

I have plan 2499 and on this plan I have 700+ consumables. I was told that once my 5GB booster(or whatever it's called) is consumed, my data will be charged on the consumables.

For the last 3 months, I receive the 447.32(or somethng) charges on bill due to my
Tapos I tried to ask for a DETAILED bill that shows that I consumed my 700+ consumables. Eh, they can't daw since all they can view is the same bill that was sent to me.
Globe: "Please be informed that we can’t provide you the other details of your bill since we only have the access at the same bill that you have. And as checked in your previous allowances in data you already consumed 5GB reason why the charges were valid."

Helllooo! Exact 447.32 ung nasa bill ko for the last 3 months. Coincidence? I think not. Overcharging na to tapos ung system nila ay PALPAK! Dapat inaayos nila to or baka di nila inaayos to kasi more money sa kanila. Kaming mga subscribers, wala nalang magagawa!

I've tried their email and their chat support. Puros lang sila sorry ng sorry, walang nagagawa. Wala daw din silang access sa system nila. WTF. Tapos grabe silang makasend ng bill through text, waweng! Halos every week merong reminder.

7th of March I contacted Globe Telecom through their Loyalty Hotline, they promised me that I will receive my Handset on the same day, then several follow-up has been made with the same number but around 6 PM they suddenly informed me that there is "NO DELIVERY DURING WEEKENDS WITHIN RIZAL", they said that they will try coordinating with a Globe Store to see if they can have a spear Handset with me, in SM City Masinag all they asking from the Hotline is just to cancel the Pending order but again they can't do it, one of the Managers advised us that it will be cancelled "Real-Time" but upon checking with other Manager they can't do it again.

This people doesn't know the act of being professional, they should be firm and information should be accurate ALWAYS, and not just "MEMA-GAWA LANG"

I'M A POSTPAID PLAN 499,

GLOBE TELECOM Keeps Charging me for Unbilled Charges That I Did'nt Consume
Last December 08, 2014 I Received a text from globe telling me that I have exceeded the use of my data connection and was charge 902PHP then I checked my online globe account this morning and I was shock na nadagdagan yung Unbilled charges ko from 902php naging 1,299php na eh hindi ko naman ginamit yung phone ko for the whole day and naka-OFF yung data connection so Tumawag ako sa Globe Customer Service Last December 09,2014 and tinanong ko kung bakit ako nagkaruon ng unbilled charge na ganun kalaki and ang sabi sakin ng customer service is hindi nya daw masasagot yung tanong ko dahil hindi pa daw nagegenerate yung bill ko kaya hindi DAW nila malaman kung bakit ako na-charge ng ganun . Tinanong ko din kung bakit nadagdagan yung unbilled charge ko eh hindi ko naman ginagamit yung phone ko ang sagot sakin ng customer service is naka-on daw yung data connection ko eh naka-OFF naman and ang ginagamit ko is wifi connection from my work place and ang sagot nya is kahit daw naka-wifi ako eh nagcoconsume padin daw ng data connection yung phone ko ? MERON BANG GANUN ? Then I ask her again na "Kahit naka-wifi ako and naka-off yung data connection ko ma-chacharge padin ako ng data charges at ang sagot ba naman is OO daw ! Kahit hindi ko ginagamit yung mobile internet network ko na-chacharge padin ako ! So Now Tumawag ako again kasi nag-Check ako ulet ng Globe Online account ko and ang Total ng babayaran ko is 1,917php so tumawag ako sa globe AGAIN ang sabi nila is mag-antay nalang daw ako na ma-generate ng 5,7 days yung bill ko para masabi daw nila kung pano ako na-charge ng ganun kalaki ! Hindi nila ma-explain sakin kung bakit sila naniningil ng ganun kalaki eh hindi ko naman na-consume/nagamit yung ibang charges dun . Napakadaya ! Naka-OFF yung data connection ng phone ko pero sa kanila naka-ON daw !!! Unacceptable !!!

I lost my load 3 time and complaind many many times and i got a text only saying my account was correct.
I load 100 pesos on the 30th september and after sending 4 textes i lost the load i loaded again with 60 pesos and I sent 3 180 less 8textes only after that I lost the load again then I load an other 20 pesos and sent 1 text tehen yes your right it vanishe again i have complaind again but no credit to my phone .
GLOBE/TM is this the way your treating all your customers so you can make massive massive PROFITS from poor people well all I can say is shame on you and this is not the last you have heard of me if 180 pesos less textes of 8 pesos = 172 peso worth more to you than your reutation well I will just keep posting all over the web until you credit my number 09358412030
Good day

Hope that your connection and downloading will improve.so that costumer will enjoy your said promos....

Good Day Mam/Sir,
I've registered to your promo which is SUPERSURF50, but i can't access internet.My load is 70 pesos, then i registered to the said promo,so my balance is 20 pesos,,I've texted my friend twice so all in all my balance is 18,,But now, I've checked my balance and it says that I only have 2 pesos......What happened??
Waiting for your feedback.Thank you.

I have not used my Globe prepaid for months now, the reason being you send me all sorts of promos even early in the morning while I'm still sleeping.
I want to use it again to see if you've changed your ways. How do I reactivate my prepaid card?

I'm just an engineer who is trying to live an average life. I got one of the unlimited surfing plan from globe worth 2499. I made a trip in Singapore from August 31 to September 4, 2012. I asked the Globe company to make my phone international roaming thinking it was a good choice but unfortunately it was not. I have only texted for 30 times only and mobile internet is not good for my phone because it drains too much of my battery. I got my running bill of wooping 76,000 pesos.
I can't sleep and I don't know how will I pay this amount.

sir i will complain the internet connection in my house, it is 5days now that we dont have internet connection, how many times that we are calling the globe but until now they are not checking, pls try to check it, the address is 1201-b madrid street tondo manila philippines. under the nme of mr. nomel bautista.



hoping for your kind consideration in this matter.


regards...

Globe's signal is so poor, repairs had been going on and off for almost a year now in Meycauayan. You call their hotline and reply would always be the same "technical concerns and repairs ongoing, with no definite date of completion"... we use our wymax only on weekends and we encounter difficulties connecting almost every month... really plan on transferring coz paying almost a thousand a month for eight times use per month is getting to be too much-considering the poor service we got! hey globe people, wake up! and fix this problem before you run out of clients!!!

My name is Teresita Santos, I'm a plan 499 subscriber, I would like to complain about my billing, I visited Globe Sm North Edsa but then there's a lot of complainants and your customer service cannot accommodate more, so what to do where to call and how, I'm also a working mom so really its very hard to find time. There's a globe agent kept on calling me at home but i was not around and he is asking me to pay a big amount of money when I checked its not my account, I only subscribed 499 plan and he is insisting that my plan is 2, 499. What is this? How inconsistent your company is?