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Goodyear Auto Service Center

United States,
Texas

Consumer complaints and reviews about Goodyear Auto Service Center

Iamno1 Send email
 
Mar 22, 2012

unethical manager, Robert Lopez

Went in for brakes only. After inspection, the store manager Robert Lopez said I needed new front tires due to misalignment & wear on the inside. The "old" tires had 32039 miles on them & were still well under warranty with Discount Tires. Told him I didn't want new tires just fix the brakes, rotate & align the tires. After 7 hours I was shocked at how much the brakes cost to repair, but after waiting all day I was in a hurry for a working weekend out of town so didn't ponder the cost at the time. Scrutinized the invoice the following day. Called the store to ask why I was charged a "scrap tire disposal" fee. An employee said Goodyear replaced all 4 of my 20 month old tires despite my objection. Robert Lopez never showed me any tires so I don't know how he chose the ones placed on my car. Because Mr. Lopez disposed of the "old" tires I am now unable to get reimbursement from Discount Tires for the remaining warranty. Corporate decided to reimburse me for half of the labor & give me some rebate coupons. However this is not about money. I urge everyone to boycott businesses and managers like Robert Lopez.
Paul Vance Send email
 
Mar 22, 2012

unethical manager, Robert Lopez

It doesn't sound like it gator. The OP mentions a tire disposal fee on the invoice and scrutinizing it, you'd think he'd mention if new tires were on the invoice.

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