This company is a fake and a fraud. They promise things they don't deliver and they have exceptionally poor customer service except when they sign you up and take your money. I was talked into upgrading my account for additional points, and they charged $500 to my credit card, which I was OK with. Three weeks later, I get a bad medical diagnosis and my doctor said I do not need to travel. I do not feel like traveling, either! I requested they cancel my membership, but they said no because it was more than 10 days. (It was 21 days). They then took another $250 off my credit card the day I called to cancel! After getting the run around a supervisor advised me to send a letter from my doctor confirming that I was told not to travel and they would consider returning my money. I submitted the letter to my doctor and no call back. In the meantime, I cancelled my credit card and disputed the $250 charge, when the credit union returned to me. Today I finally got in touch with the lady who told me to send the doctor letter. Management said I could not get my $500 back. Period. This company is very unprofessional and will not call you back. They should have refunded my $500 but they decided to steal it instead! Do NOT do business with this company--it should be investigated! I notice multiple other people have complaints about this company also.

Government Vacation Rewards is Fraudulent. These are complete liars and one should not subscribe with this agency at all. I was told that they price match and that they are the most affordable vacation finders. This is a lie. First of all, they do not try to find you affordable car rentals. I went on another website and found cheaper. I told them the exact website and the cost of the rentals that were quoted and $196 for a couple of days. For the representative to tell me that all they have are $500 rentals. At that time she told me she can’t look on that website and that they don’t price match on car rentals. I have been booking my own car rentals since. Which means this GVR subscription is not allowing me any points as far as car rentals are concerned. They are absolutely of no help to me. Next, I called a different time for flights. I found affordable flights online with Frontier Airlines. The GVR representative told me that they no longer have a contract with Frontier. The difference between Frontier Airlines and the other flights was a $600 difference. They did not price match. Once again I had to book my flights on my own and the funds spent on this trip are not going towards my GVR account. I’m completely regretting spending a dime with this company. If you need to go on a trip just give me a call. Don’t subscribe to GVR because I find better deals than them. And you can also feel free to go on my account that I was dumb enough to pay for. This is a complete scam. I hate that I ever took the phone call. Oh, and the points are not available to you until you get finished paying them the entire amount of the subscription. There are not any free cruises. You pay for the cruise with you subscription. So, the old adage that there is nothing for free…definitely is true. Run away from this program. I am disgusted and from one service member to another run away!

Sacorra White