Today I made a reservation for a hotel in Panama City, Panama. When I did it online, I did not read the terms and conditions (like most of us dont' do). When I put my credit card info in, I thought it would hold the reservation, not pay it up front. As soon as I saw the confirmation, I immediately called them (not days or weeks, but minutes) to try and get it cancelled. I was on the phone for an hour, and bounced around to 3 different agents to get it cancelled. Here's the catch, while I was on hold waiting, I get an email telling me the reservation was cancelled but no refund. WHY THE HELL WOULD I CANCEL THE RESERVATION ONLINE WHILE I'M ON PHONE TRYING TO SPEAK TO SOMEONE TO GET IT RESOLVED!!?? While I was speaking with the third agent, she puts me on hold to call the hotel to see if we could cancel the reservation. After 10-15 minutes she tells me the hotel manager will look into it and get back to me in 5 days. Here's the kicker; I am a Server Systems Administrator, so I'm not stupid, and know a lot about computers. I did not cancel the reservation while I was on the phone with them, and all the agent could tell me is that we can see the time stamp that shows you cancelled it. They screwed with the wrong person. Stay away from this program; save your money and look for something else.