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Grand Canyon University

United States,
Arizona

Consumer complaints and reviews about Grand Canyon University

User919867 Send email
 
Mar 26, 2012

Money Bandits

Grand Canyon University is in the Business of ripping off students. They have the biggest scam going on in their financial department. I believe that the Financial Department is trained to suck all the money out of the students without their knowledge!!
They have several bogus charges, such as health insurance of $1400.00 per year. They never let you know about this until its too late to deny it!! Have you taken a good look at GCU lately, they have built a huge stadium and made so many additions to the grounds. How do they have the money to do this is easy...take it from the students that attend GCU. The total amount of tuition is $16, 500 per year. They try to recruit as many foolish students as possible, with a carrot of a promise of a scholarship, Eventually, you end up paying the majority of the tuition! Beware all students thinking of attending GCU!!! They are NOT IN THE BUSINESS OF EDUCATING RATHER THEY ARE IN THE BUSINESS OF MAKING MONEY!!!
User923524 Send email
 
Mar 26, 2012

Money Bandits

NOW THEY CHARGE $400 FEE UPFRONT FOR USING THE CLASS EMAIL SYSTEM I BELIEVE. GREEDY AND MONEY HUNGRY. THE 400 FEE IS OUTRAGEOUS
Gloria H. Send email
 
Mar 21, 2012

Financial Aid

I can certainly relate to difficulties with Grand Canyon University Financial Aid. My "Finance Counselor" Melissa Penny told me that my disbursement refund would be sent to me by the 14th of July. Then all of a sudden, there is this code on my account for the student loans. Well she claims it held up the Pell Grant too. The student loans had already been applied to my account. I never even got a notice that the funds would be late and I was depending on them as a single parent returning to school. My son is disabled, and I could not complete my Bachelors Degree in the past. So, I thought I'd do so at Grand Canyon. Three FAFSA Representatives advised me that there was no reason why my disbursement would not be posted and available for my use. But this Melissa Penny claimed that "they" will be reviewing my account soon. She never told me who "they" were. In fact she acted as if she were disinterested. I was lucky when she even answered me at all. And her boss, Chris Nicholson (F.A. Admin. at GCU) was worse. He flat out lied to me. He said he had personally mailed the disbursement refund to me, then she came back days later and said it was mailed at another time. It's ridiculous. He was very rude to me and acted as if I were bothering him. I tell you--I wish I had not chosen this school. I honestly feel that they are stealing grant and loan money or mismanaging it. I applied for the Teach Grant and they won't even tell me if it is being processed or not.
They sicken me and I wish I knew who at the US Dept. of Education to report them to. I am currently reviewing other schools to switch to.
Gloria
Bethridge Send email
 
Mar 21, 2012

Financial Aid

Everyone who has had problems with Grand Canyon University please call the BBB Arizona and report them. Also contact the Higher Learning Commission they give accreditation. Maybe if enough of us turn them in we can get help.
Ccb7826 Send email
 
Mar 5, 2012

Financial Aid Fraud

GCU puts you into classes, and they are so nice when you first start, they call you to follow up in the first class or two, then all of sudden when problems develop, and they will, with financial aid first. The say your check is on the way, so you can order books for your classes and then suddenly there is a problem, and they blame a computer error, then it is an accounting error, but they can not reach anyone in the accounting office to speak to them to find out what to do to fix it. after a month or so of lying to you about where your money is they say the dept of education made a mistake. Three to four months later the money shows up, and all goes well for a week or so. Then you will get a bill, which nobody can explain to you, but they will blow your phone asking you to make payments until the money arrives to the school. when you get upset, the money is suddenly fixed and then things go smooth again until its time to get your next class started.. The class moderator, which is not even a teacher posts a syllabus, which is generic, and when you need help you get bounced around by tech support. The discussion questions often seem pointless, and being an online student is designed to work with people who have busy schedules and less time to devote to class. then if you have problems like several of my friends, and myself have had you get a grade that is not yours, you do the work, but suddenly the moderator says its late, or its not right and you get a failing grade. The same people who couldn't stop calling you for money to pay the bill, suddenly cant remember that you are a student who needs help. They notified me six or seven weeks into my class that i had failed the last class. of course there is a time limit on an appeal or anything else you can do to fix it, and they conveniently wait until that time has passed before notifying you. My instructor changed in the middle of the class without notification, we had a death in the family and it was the holidays, i emailed my instructor and asked for a weeks grace period to turn in the work, she gave it to me, and assured me that i was passing the class. seven weeks later i was notified by the academic advisor that i have balance owed and can not proceed without paying for the class! i refused to pay and got the emails as proof, they wanted to know what happened, i told them, and suddenly nobody will return my calls or emails, other than to ask for the money. do not go to this school, they scam you for money any way they can, and do not care about their students at all!

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